Assistant Property Manager (1942 - Columbus, Ohio)

Drucker & Falk, LLC; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid sick leave

Vacation and holidays

Health insurance

Dental insurance

Life insurance

401K participation

Job summary

Drucker & Falk, LLC is hiring an Assistant Property Manager for The Madison, Columbus, OH. The role supports the Property Manager in maintaining cash flow and ensures the property aligns with company standards while delivering customer satisfaction.

Responsibilities include showing apartments, processing applications, coordinating move-ins/outs, maintaining files, and assisting with lease renewals and reports. Prior experience in retail or customer service is preferred.

Qualifications

• Minimum 2 years’ experience in retail or customer service.
• Detail-oriented with excellent interpersonal skills.
• Knowledge of apartment rental and collection practices.
• Excellent customer service, sales and marketing abilities.
• Ability to work independently and with others.

Responsibilities

• Assist in all duties of the Property Manager in their absence.
• Show apartments and process applications for prospective residents.
• Coordinate move-ins and move-outs; maintain resident files.
• Prepare and maintain resident records per company policy.
• Initiate lease renewals and forward packets for approval.
• Process maintenance service requests and accounts activity.
• Provide weekly traffic/renewal status reports and update advertising materials.
• Engage in outreach marketing as directed by management.
• Maintain resident relations and ensure customer satisfaction.

Skills

Customer service

Communication

Organizational skills

Teamwork

Sales

Marketing

Interpersonal skills

Education

ARM or CAM certification

Job description

Assistant Property Manager (1942 - Columbus, Ohio)

Regular Full-Time The Madison, Columbus, OH, US

2 days ago Requisition ID: 2551

THE MADISON

Weekend hours: Rotating Saturdays 10AM - 5PM and Sundays 1PM - 4PM

Under the supervision of the Property Manager, the Assistant Property Manager is responsible for assisting in all areas defined as a part of the Property Manager job description. Primary responsibilities include ensuring that the community generates a satisfactory cash flow and that the property is maintained in accordance with Drucker + Falk standards and assures customer satisfaction.

Duties will be performed following company procedures and in accordance with EHO and EEO regulations and guidelines. Perform additional duties as assigned.

Essential Duties and Responsibilities

The Assistant Property Manager should be capable of managing the community in the temporary absence of the Property Manager. This includes being able to perform all functions which are included in the Property Manager’s job description, or as directed by the Property Manager.

• In the absence of the Property Manager, the APM is in charge of the office and shall become responsible for all monies pertaining to the community and must ensure daily bank deposits are made.
• Show apartments and process applications for prospective residents.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
• Process maintenance service requests.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic/renewal status reports.
• Keep the advertising and websites file up to date.
• Cooperate with other departments within the company.
• Handle any other special assignments which may be given from time to time by the Property Manager or Regional Property Manager.
• If there is more than one Assistant Property Manager at a site, the Property Manager will designate the Assistant Property Manager who will be in charge of the property in the Property Manager’s absence.
• Perform Outreach Marketing as directed by Property Manager/Regional Property Manger.
• Follow-up on prospective rental leads/visitors.
• Process Accounts Payable and Accounts Receivable as instructed.
• Performs other duties as assigned.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).

Qualifications

Must have one or more of the following:

• 2 years’ work experience in retail sales or customer related service

Other Qualifications:

• Detailed oriented individual with excellent interpersonal skills
• Knowledge of apartment rental and collection practices
• Excellent customer service skills as well as sales and marketing skills
• Organizational and multi-tasking skills
• Ability to work well with others and ability to work independently
• Strong written and verbal communication skills

Certificates, Licenses, Registrations

• Current driver's licenses
• ARM or CAM preferred

Other Skills and Abilities

Knowledge of Residential Property Management

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation.

Equal Opportunity Employer. Drug-Free Workplace.