Sales Service Manager

KETTLER; Sully Square (VA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A prominent property management company is seeking a Sales and Service Manager for a new apartment community in Chantilly, VA. This role involves overseeing property operations, enhancing resident satisfaction, and ensuring financial performance. The ideal candidate has a Bachelor’s degree and at least 2 years of property management experience in the residential sector. Competitive benefits include medical and vision insurance, and a 401(k) plan.

Qualifications

• 2+ years of residential property management experience.
• Proven track record of success with the leasing process.
• Experience in luxury or market-rate segment preferred.

Responsibilities

• Manage the administration of property operations for a 400 or less unit property.
• Support Community Manager with monitoring financial operations.
• Provide excellent customer service to residents and prospects.

Skills

Customer service

Financial analysis

Property management

Communication skills

Knowledge of Landlord Tenant Laws

Education

4-year Bachelor’s Degree in a related field

Tools

Microsoft Office Suite

Property Management software

Job description

3 days ago Be among the first 25 applicants

KETTLER currently has an opening for a Sales and Service Manager at The Sully at Westfields, a brand new lease-up apartment community located in Chantilly, VA.

The Sales and Service Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Responsibilities

* Managing administration of property operations and leasing office for a 400 or less unit property.

* Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.

* Coordinating the maintenance of property grounds and service requests.

* Providing a quality living environment for residents and positive work environment for team members.

* Working with the marketing team to achieve maximum occupancy at property.

* Handling of all aged delinquency collection practices.

* Processing all move in and move out protocols to insure proper accounting of resident ledgers.

* The processing of all renewals.

* Handle all leasing overflow of showing apartments and following up on traffic.

* Providing excellent customer service to residents and prospects.

* Help manage efficient rental collections, rent postings, and daily deposits.

* Contribute to achievement of team goals, leasing benchmarks, and resident retention.

* Support outreach initiatives that effectively market/promote the property.

* Understand the current sub-market and mentor others to ensure their comprehension.

* Lead by example to help maintain a high-performing, customer-focused team.

* Contribute to resident satisfaction and the achievement of property goals.

* Other duties as assigned.

Qualifications

* 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.

* Computer Proficiency and knowledge of Microsoft Office Suite.

* Proven track record of success with the leasing process.

* Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

* Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.

* Strong financial analysis, budgeting, and P&L management skills.

* Experience in luxury or market-rate segment is preferred.

* Extensive knowledge of Property Management software programs.

* If in New Jersey, must obtain Real Estate License within 120 days of the hire date.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

Referrals increase your chances of interviewing at KETTLER by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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