Assistant Property Manager

Swords to Plowshares; San Francisco (CA); On-site; Full time

Job summary

A leading non-profit organization in San Francisco is seeking an Assistant Property Manager to support daily operations and ensure tenant satisfaction. This role involves extensive interaction with residents and staff, requiring strong organizational and interpersonal skills. The ideal candidate will have experience in property management and a commitment to serving the veteran community.

Benefits

100% employer sponsored medical, vision, and dental coverage

Employee Assistance Program

Generous annual paid time off

Access to third party legal benefits

Professional development reimbursements

Qualifications

• Prior experience with public-supported residential property management.
• Excellent interpersonal and organizational skills.
• Ability to work with diverse populations.

Responsibilities

• Support the Property Manager with daily building operations.
• Assist with managing the rent collection process.
• Conduct unit inspections and host community meetings.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving

Education

High School Diploma or GED Equivalent

California Certified Residential Manager (CCRM)

Tax Credit Specialist (TCS)

Tools

Microsoft Word

Microsoft Excel

Property Management Software

Job description

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People Operations | Human Resources | PHR

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

Assistant Property Manager

Location:

Veterans Commons – 150 Otis Street, San Francisco, CA 94103

Schedule (Days and Hours):

Monday – Friday, 8:00am – 4:00pm

Reporting Type (In-person, Hybrid, or Remote):

In-Person

Employment Type (Non-exempt / Exempt) AND (Full-Time/Part-Time/ On-Call):

Non-Exempt

Salary Range (Hourly if Non-Exempt, Annual if Exempt):

$31.50 per hour

Summary (of position):

The Assistant Manager supports the Property Manager with daily building operations, including maintaining the safety and security of the building for the residents. This position requires working on-site and involves extensive interaction with both on-site staff and tenants.

Responsibilities:

• Update the visitor/guest log, wellness check log, and package log, along with all other front desk forms and Fire Control Center (FCC) Room forms
• Create and maintain tenant files and records, including the administration of housing applications, waiting list, and transfer list, both in physical form and across multiple software platforms and digital systems
• Assist with managing the rent collection process, including bank deposits (check, money order, or card payments), rent records, financial updates, and rent receipts
• Assist with all tenant certification/re-certification processes, ensuring compliance with all applicable regulatory agencies for each tenant's specific requirements
• If not Tax-Credit certified through a Swords to Plowshares-approved training curriculum, enroll in, complete the training/coursework, and pass the exam for the required training course within 6 months of filling the position
• Complete maintenance work orders, both physically and digitally, and maintain the digital maintenance work order log
• Create and distribute letters, memos, and notices to residents and staff as necessary
• Assist the Property Manager in compiling and completing tenant information for monthly and annual summary reports
• Maintain the orderliness of the front entrance, lobby, and adjoining rooms/areas
• Address tenant requests and respond to building emergencies as instructed
• Support the Property Manager as requested
• Host community meetings, coordination meetings, and team huddles as needed
• Conduct unit inspections (annual, unofficial, move-in, move-out, and others)
• Host and escort vendors, upper management, inspectors, regulatory agencies, potential investors, move-in prospects, etc., in and around the property, as well as designated units for inspections, tours, work, or other official business
• Light maintenance work, including resetting circuit breakers, changing out light bulbs, sweeping, mopping, and other manual tasks as needed
• Assist tenants with physical disabilities as needed and respond to any reasonable modification requests in a timely manner
• Respond to reasonable accommodation requests in a timely manner and in compliance with fair housing laws
• Respond to tenant grievances in a timely manner and in compliance with fair housing laws
• Attend and complete mandatory training or other required activities, as needed, in a timely manner and on short notice
• The employee must be able to perform all duties within what would be considered reasonable accommodations

Supervisory Responsibilities (If Applicable)

• Perform mandatory weekly supervision of Program Monitors and any other staff members under property management supervision
• Respond to calls from staff members, including emergencies, front desk staff not showing up for work, or any other urgent matter
• Call and coordinate with the Program Manager for On-Call Staffing to ensure the front desk is staffed at all times, occasionally contacting on-call staff or staffing agencies personally
• Occasionally fill in at the front desk and perform the duties of Program Monitors/front desk staff as needed
• Personally train or schedule job training for new permanent or on-call employees
• Train staff members and update them on new policies and procedures, as well as any new developments that will affect their day-to-day work
• Coordinate with the Property Manager and/or Director of Facilities to manage or supervise the Maintenance Engineer, the Custodian, or any other employee or temporary employee working under the umbrella of Property Management
• Update or create standard operating procedures or guides for front desk staff as needed

Desired Qualifications:

Experience:

• Prior experience with public-supported residential property management
• Prior experience with security and/or reception work
• Working knowledge of Microsoft Windows, Word, Excel, Outlook, and Teams as well as Adobe Portable Document Format (PDF)
• Working knowledge or ability to quickly learn Property Management software such as RealPage, and Onesite, as well as other software
• Ability to work independently and exercise judgment in problem-solving
• Ability to function under stressful circumstances
• Excellent interpersonal and organizational skills
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Sensitivity to issues facing homeless, disabled, and elderly populations

Education:

• High School Diploma or GED Equivalent
• California Certified Residential Manager (CCRM) or other equivalent designations
• Tax Credit Specialist (TCS) or other equivalent designations.
• Translatable military experience and skills may be alternatively substituted

Additional Qualifications:

• Pleasant and professional manner with a calm disposition
• Ability to communicate clearly, both verbally and in writing
• Good written and verbal communication skills
• Commitment to a safe and pleasant work environment
• Must posses a valid state driver’s license and have a clean driving record

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• Generous annual paid time off
• 13 holidays
• 17 vacation days in the first year & progressive afterwards
• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at [e-mail]. We’re here to help.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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