Assistant Property Manager

HRB; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

HRB is seeking an Assistant Property Manager I in Roanoke, VA to support day-to-day property management operations. You will assist residents and applicants, process applications and leases, maintain files, collect rents, and help with inspections and vacant units.

The role emphasizes strong administrative and customer-service skills, attention to detail, and the ability to manage confidential records while supporting the Property/Site Manager.

Qualifications

• Experience in affordable site/property management, or an equivalent combination of education and experience.
• Strong administrative and customer-service skills.
• Ability to communicate professionally with residents and applicants.
• Attention to detail and strong organizational skills.
• Ability to manage confidential records and multiple responsibilities in a property management environment.

Responsibilities

• Assist with application processing and maintaining applicant wait lists.
• Prepare and maintain complete resident files.
• Assist with certifying resident income and maintaining required documentation.
• Prepare late notices and notices to pay rent.
• Assist with annual unit inspections.
• Collect rents and prepare receipts.
• Maintain general office files and records.
• Assist with data entry, billing, and quarterly electric meter reading notifications.
• Assist with advertising and required computer postings.
• Prepare correspondence, repayment agreements, leases, public notices, reports, agendas, meeting minutes, and confidential documents.
• Schedule meetings, appointments, interviews, and other functions.
• Assist with showing available units and screening applicants.
• Assist with scheduling vacant units for refurbishment and occupancy.
• Assist with the maintenance work-order system and purchase-order procedures.
• Order office supplies within established budget guidelines.
• Maintain inspection tickler files and apartment condition/status records.
• Assist with weekly and monthly reports.
• Work with the Site Manager regarding legal proceedings.
• Maintain inventories of project supplies and equipment.
• Assist residents and members of the public with completing forms.
• Answer phones in a professional and courteous manner.
• Maintain an ongoing traffic log.
• Communicate professionally with residents, applicants, and outside representatives.
• Attend staff, site-team, and department meetings as directed.
• Assist with HUD EIV reports and updating resident information as necessary.

Skills

Administrative skills

Customer service

Communication

Attention to detail

Organizational skills

Confidential records handling

Property management experience

Education

High School Diploma or GED

Bachelor's degree in Business Management

Public Housing Specialist (PHS) certification

UPCS proficiency test

Fair Housing training

Job description

POSITION SUMMARY

The Assistant Property Manager I supports the day-to-day operations of the property management office. Responsibilities include assisting residents and applicants, processing applications and leasing documents, maintaining resident files, collecting and processing rental payments, scheduling appointments, assisting with inspections and vacant units, maintaining records, and supporting the Property/Site Manager with administrative and property management functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with application processing and maintaining applicant wait lists.
• Prepare and maintain complete resident files.
• Assist with certifying resident income and maintaining required documentation.
• Prepare late notices and notices to pay rent.
• Assist with annual unit inspections.
• Collect rents and prepare receipts.
• Maintain general office files and records.
• Assist with data entry, billing, and quarterly electric meter reading notifications.
• Assist with advertising and required computer postings.
• Prepare correspondence, repayment agreements, leases, public notices, reports, agendas, meeting minutes, and confidential documents.
• Schedule meetings, appointments, interviews, and other functions.
• Assist with showing available units and screening applicants.
• Assist with scheduling vacant units for refurbishment and occupancy.
• Assist with the maintenance work-order system and purchase-order procedures.
• Order office supplies within established budget guidelines.
• Maintain inspection tickler files and apartment condition/status records.
• Assist with weekly and monthly reports.
• Work with the Site Manager regarding legal proceedings.
• Maintain inventories of project supplies and equipment.
• Assist residents and members of the public with completing forms.
• Answer phones in a professional and courteous manner.
• Maintain an ongoing traffic log.
• Communicate professionally with residents, applicants, and outside representatives.
• Attend staff, site-team, and department meetings as directed.
• Assist with HUD EIV reports and updating resident information as necessary.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Experience in affordable site/property management, or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business Management.
• Experience working in a municipality or housing authority.

SPECIAL REQUIREMENTS

• Must obtain Public Housing Specialist (PHS) or equivalent certification within two years of employment.
• Must successfully complete the Uniform Physical Condition Standards (UPCS) proficiency test within two years.
• Must complete Low-Income Housing Tax Credit Compliance certification when assigned to a tax-credit property.
• Must complete Fair Housing training within 12 months and annually thereafter.
• Valid Virginia state identification or driver's license required.

IDEAL CANDIDATE

The ideal candidate will have strong administrative and customer-service skills, the ability to communicate professionally with residents and applicants, attention to detail, strong organizational skills, and the ability to manage confidential records and multiple responsibilities in a property management environment.