Assistant Property Manager

Mission Rock Residential, LLC; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in property management is seeking an Assistant Property Manager to oversee residential operations, ensuring exceptional service and strong resident relationships. The role emphasizes leadership, customer service, and effective communication while fostering an inclusive workplace. Join a team dedicated to community engagement and professional growth.

Benefits

Career advancement and learning opportunities

Bonus potential

13 paid holidays

Sick and vacation time accrual

Housing discount opportunity

401(k) plan with company match

Medical, Dental, and Vision insurance

Disability and life insurance plans

Health savings and flexible spending accounts

Voluntary benefits and Employee Assistance Program (EAP)

Qualifications

• 2-3 years of customer service or sales experience required.
• Knowledge of Fair Housing laws necessary.

Responsibilities

• Manage payables and collections accurately.
• Provide excellent service to residents regarding leasing and maintenance.
• Support marketing efforts to attract and retain residents.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Time Management

Empathy

Collaboration

Engagement

Solution-oriented Mindset

Education

2-3 years of customer service or sales experience

Property management experience

Tools

Microsoft Office Suite

Job description

Position: Assistant Property Manager

As the Assistant Property Manager, you will be central to managing residential operations and building strong relationships. Your role involves delivering exceptional customer service and assisting residents with rental transactions, including payments and lease renewals.

Why work for Mission Rock? At Mission Rock Residential, we strive to provide top-tier service to our residents, clients, and team members by embodying our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. We are committed to fostering an equitable and inclusive workplace that drives innovation, strengthens our team, and reflects the vibrant community we serve. We support our team through training, support, and career development, aiming to positively impact the resident and team member experience.

Location: Lake View

Our compensation package includes competitive pay and a range of benefits:

• Career advancement and learning opportunities
• Bonus potential
• 13 paid holidays, including Wellness and Volunteer Days
• Sick and vacation time accrual, with increasing vacation days in the second year
• Housing discount opportunity
• 401(k) plan with company match
• Medical, Dental, and Vision insurance
• Disability and life insurance plans
• Health savings and flexible spending accounts
• Voluntary benefits and Employee Assistance Program (EAP)

*Sick time and vacation policies vary by state. Please confirm specifics with your hiring manager.

Daily Responsibilities: The Assistant Property Manager should be process-oriented, customer-focused, detail-minded, and a leader. Responsibilities include:

• Managing payables and collections with accuracy and consistency
• Providing excellent service to residents regarding leasing, maintenance, and engagement
• Supporting marketing efforts to attract and retain residents, including community events
• Engaging with the team and embodying Mission Rock’s culture
• Maintaining effective communication via email, phone, social media, and in person
• Leasing and pre-leasing apartments, ensuring lease compliance and conducting tours in various weather conditions
• Maintaining a clean and prideful work environment, including community upkeep

Qualifications:

• Leadership and teamwork skills
• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Empathy, collaboration, and engagement skills
• Solution-oriented mindset
• 2-3 years of customer service or sales experience
• Knowledge of Fair Housing laws
• Proficiency with Microsoft Office Suite
• Property management experience