Assistant Property Manager

Norhart; Oakdale (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Norhart is seeking an Assistant Property Manager for its Oakdale complex. The role involves managing tenant relations, overseeing property operations, and ensuring financial accuracy. Candidates should have at least 2 years of experience in property management and a strong commitment to customer service. Benefits include unlimited PTO and comprehensive health insurance.

Benefits

Unlimited Paid Time Off

Health, Dental, and Vision Insurance

Paid Paternity & Maternity Leave

401K Plan

Life Insurance

Disability Coverages

Training & Development

Career Advancement Opportunities

Qualifications

• At least 2 years in multi-family property management or leasing.
• Experience with Rent Manager software is a plus.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Manage tenant relationships and retention through excellent customer service.
• Perform regular property inspections and coordinate maintenance.
• Review and approve tenant billback charges and monthly billings.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Client relationship skills

Attention to detail

Decision-making ability

Strong work ethic

Education

High school diploma or equivalent

College degree preferred

Tools

Rent Manager software

Job description

Norhart is driven by a simple purpose, to create a better way to live through the apartments we build and manage. To fulfill that purpose, we need a dedicated team. As our Assistant Property Manager for our Norhart Oakdale Apartment complex in Oakdale, MN, you will serve as the community's head coach. You should exude pride and bring your passion for people, apartment living, and community building to work every day.

Norhart's Mission, Purpose, & Values

Mission: Building and leasing quality apartments

Purpose: Creating a better way to live

Values: A great team is made up of great people. Our company embodies five key values, which are demonstrated daily by everyone from top management to entry-level staff. Success here depends on embodying these values:

1. Achieve Great Things: We love our work, accomplish more than expected, and exhibit reliability. We solve root problems rather than settling for quick fixes.
2. Improving Something Every Day: We challenge the status quo, seek to simplify and automate processes, and aim for continuous small improvements that add up over time.
3. Be a Genuine Human: We are kind, supportive, humble, honest, and open, sharing credit and learning from mistakes.
4. Obsessing Over the Resident Experience: We strive to create a frictionless environment for tenants, continuously improving building design, responding to feedback, and prioritizing their well-being.
5. Level Yourself Up: We aim to be the best, own our self-improvement, and seek ways to better ourselves, our team, and our company.

Job Duties

Tenant Relations

• Manage tenant relationships and retention through excellent customer service
• Conduct regular face-to-face visits, calls, and emails with tenants
• Respond promptly to tenant needs and coordinate issue resolution with staff
• Enforce lease provisions appropriately, with leadership approval when necessary
• Plan and manage tenant relations events within budget

Property Operations

• Perform regular property inspections, including monthly checks with maintenance and vendors
• Coordinate property modifications and maintenance
• Manage service contractors and maintain comprehensive property records
• Maintain current building plans, available space data, and drawings
• Support marketing efforts for available units
• Understand lease language for informed decision-making
• Coordinate tenant improvements ensuring quality and timeliness
• Contribute to the continuous improvement of operational procedures

Accounting/Finance

• Review and approve tenant billback charges and monthly billings

Requirements

Education

• High school diploma or equivalent; college degree preferred

Experience

• At least 2 years in multi-family property management or leasing
• Experience with Rent Manager software is a plus

Skills & Abilities

• Excellent interpersonal, communication, and problem-solving skills
• Proven client and customer relationship skills
• Sound judgment, attention to detail, and decision-making ability
• Strong work ethic and commitment to excellence
• Proficiency in English

Other Requirements

• Criminal background check clearance
• Valid driver’s license and reliable vehicle
• Availability for occasional evening and weekend work

Benefits

• Unlimited Paid Time Off
• Health, Dental, and Vision Insurance
• Paid Paternity & Maternity Leave
• 401K Plan
• Life Insurance
• Disability Coverages
• Training & Development
• Career Advancement Opportunities