Assistant Property Manager

WINGS Program, Inc.; Illinois; On-site; USD 40,000 - 55,000; Full time

Job summary

WINGS Program, Inc. is seeking a Tenant Relations Manager to oversee residential clients and ensure compliance with housing standards. This role involves managing tenant relations, inspections, and landlord partnerships while promoting diversity and exceptional customer service.

Qualifications

• Minimum of 1 year of property or residential management experience.
• Certification in resident management preferred.

Responsibilities

• Serve as primary contact for housing programs, managing move-ins and inspections.
• Work with Facilities Team to enforce housing policies.
• Conduct monthly inspections for IDHS Scattered Site Housing.

Skills

Bilingual (Spanish)

Interpersonal Skills

Organizational Skills

Communication Skills

Customer Service

Computer Skills

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

To assist the Tenant Relations Manager by working with WINGS residential clients and WINGS staff to ensure that clients have a successful stay with WINGS, that properties are maintained to WINGS standards, and that compliance with laws, regulations and funding requirements is fulfilled.

Key Responsibilities:

· Serve as the primary contact for WINGS IDHS Scattered Site Housing Programs which includes managing move-ins, move-outs and renewals; preparation of related documentation; fee/rent calculation and collection; periodic inspections; rule enforcement; liaison between WINGS and third-party landlords and other related activities. Work with program housing team towards client success assisting in determining continued residency or termination and completion of related processes.

· Work with Facilities Team to establish and enforce WINGS housing policies and to keep them informed of repairs and other needs of the scattered site locations.

· Locate landlords for WINGS leases and provide landlord referrals to clients and report them to Tenant Relations Manager for partnership agreements.

· Maintain variable hours to be able to meet the needs of the clients which may include evenings and weekends along with rotating on-call twice a month with Tenant Relations Manager.

· Participate in coordinating WINGS Clean-a-thon.

· Attend trainings and team meetings as required.

· Conduct monthly inspections for IDHS Scattered Site Housing.

· Report needed repairs and respond to on-site maintenance appointments.

· Perform duties typically performed by the manager in their absence.

Requirements

· Minimum of 1 year of property or residential management experience.

· High School degree or equivalent required.

· Certification in resident management preferred.

· Bilingual (Spanish) preferred, but not required.

· Commitment to diversity, equity, and inclusion.

· Strong computer skills especially Microsoft Office applications.

· Must be able to effectively manage multiple priorities and tasks which constantly change.

· Must be able to work effectively and independently in a fast-paced environment while maintaining a high level of professionalism, quality, and attention to detail while delivering exceptional customer service.

· Must have excellent interpersonal, organizational, and verbal and written communication skills.

· Must have own reliable transportation, valid driver’s license, good driving record, automobile insurance.

· Strong team player able to successfully interface with varied personalities and temperaments.

· Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and climbing stairs.