Assistant Property Manager

Carter Haston Real Estate Services, Inc.; Durham (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, vision coverage

Job summary

Carter-Haston is seeking an Assistant Community Manager to support daily operations at our multi-family properties in Durham, NC. You will handle rent collections, tenant relations, and coordination with maintenance to ensure smooth community management.

The role requires 1–3 years of property management experience, strong communication skills, and proficiency with industry software. We offer a comprehensive benefits package and competitive hourly pay.

Qualifications

• 1–3 years of Multi-family Property Management or related field experience in Leasing or Assistant Manager role
• Experience with industry software like Yardi, OneSite, Yieldstar, Knock CRM and revenue management
• Strong leadership and team management and communication skills
• Familiarity with financial principals; budgeting experience; supervisory experience preferred
• Proficient in Microsoft Office Suite (Word/Excel/OneDrive)

Responsibilities

• Assist the Community Manager with day-to-day operations of the community
• Collect and post rent payments, manage delinquencies, and enforce lease policies to maximize revenue
• Maintain move in/out records, status of applications, traffic, and other duties as assigned
• Act as on-site supervisor in absence of Community Manager and coordinate maintenance
• Develop and track social media campaigns and marketing strategies
• Conduct property and apartment tours as needed
• Manage eviction processes per company procedures
• Document property inspections and ensure compliance with policies
• Deliver excellent customer service to achieve high guest satisfaction
• Promote resident retention and manage lease renewals

Skills

Leadership

Communication

Budgeting

Supervisory experience

Property management experience

Tools

Yardi

OneSite

Yieldstar

Knock CRM

NAA lease

Revenue management systems

Job description

• Base Pay $20.00 - $22.00 / Hour
• Other Compensation Additional bonus opportunities
• Job Category Assistant Community Manager, Onsite
• Employee Type Full Time

Employment Philosophy

Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.

The 5 Basics

• Community Appearance
• Intentional Presentation
• Exceptional Homes
• Resident Satisfaction

The 5 Ps

• Personality
• Purpose
• Passion
• Preparation

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.

Responsibilities

• As an Assistant Community Manager, you are responsible for assisting the Community Manager with managing the day-to-day operations of your assigned community, exemplifying Carter-Haston's management philosophy based on our Five Basic Fundamentals of Successful Property Management, and maintaining resident accounts
• Responsible for collecting and posting rent payments and fees; collecting and managing delinquencies; and enforcing policies and procedures outlined in the lease to maximize revenue for the community
• Assist in updating and maintaining records for move ins/outs, application status, traffic activity, closing rations, and others as assigned
• Act as the on-site supervisor in absence of the Community Manager by delegating daily work, coordinating maintenance tasks with the Maintenance Supervisor, and manage the daily operations of the community in compliance with company policies and procedures
• Assist with developing and tracking social media campaigns and marketing strategies
• Conduct prospective community and apartment tours as needed
• Manage the eviction process by following preestablished company procedures
• Participate and document property inspections (grounds, common areas, parking lots, move ins/outs, make-readies, annual inspections, etc.)
• Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
• Promote resident satisfaction and retention by following established industry standards and company policies
• Manage the renewal process for current residents

Requirements

Qualifications

• One to three years of Multi-family Property Management or related field experience in Leasing or Assistant Manager role
• Proficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease agreement, and revenue management systems
• Strong leadership and team management skills
• Exceptional oral and written communication skills
• Familiarity with generally accepted financial principals; budgeting experience; and supervisory experience preferred
• Proficient in Microsoft Office Suite (Word/Excel/OneDrive)

Summary

Benefits Overview

Carter-Haston believes our employees are our most valuable asset and are essential to our continued success. This is why we proudly offer a comprehensive and valuable benefits package designed to fit the needs of our employees and their families.

We offer eligible associates the following:

• Competitive Compensation
• Paid Vacation, Sick Days, Holidays and Floating Holidays
• Medical, Dental, Vision and Disability Coverage