Assistant Property Manager

Mac Properties; Chicago (IL); On-site; USD 65,000; Full time

Job summary

Join a leading property management company as an Assistant Property Manager at Lake Meadows Apartments in Chicago. This role focuses on delivering excellent customer service, maximizing resident satisfaction, and ensuring smooth operations. Ideal candidates will have extensive experience in multi-family property management and a commitment to outstanding service.

Benefits

Competitive salary

Medical Insurance

Vision Insurance

Dental Insurance

401K with Company Match

30% Rent Discount

Professional development

Educational reimbursement

Qualifications

• 5+ years of multi-family property management experience.
• Strong computer skills and excellent verbal, written skills.

Responsibilities

• Provide prompt and courteous service via phone, email, chat, and in person.
• Assist the Property Manager in supervising the resident service team.
• Investigate and resolve resident complaints.

Skills

Customer Service

Organizational Skills

Communication

Education

Leasing License

Apartment Manager certification

Tools

Salesforce

Job description

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Job Description

Position at Fernwood Property Management

Fernwood Property Management was created with a mission—to provide superior property management services in Chicago. Starting with Lake Meadows Apartments, our vision extends beyond, rooted in trust, reliability, and excellence, dedicated to fostering vibrant communities.

We are seeking an experienced Assistant Property Manager to join our team at Lake Meadows Apartments, a premier property within our portfolio of over 1,800 apartments on-site. This role is key in delivering excellent customer service, maximizing resident satisfaction, and ensuring smooth operations.

Key Responsibilities

• Provide prompt and courteous service via phone, email, chat, and in person.
• Analyze office communications, review scorecards, and coach staff for service improvements.
• Assist the Property Manager in supervising the resident service team, package room team, and front desk staff.
• Support Resident Service and Contact Center teams with policy questions and escalations.
• Draft resident communications, including building announcements and alerts.
• Coordinate special projects such as new initiatives and capital improvements.
• Investigate and resolve resident complaints, issuing 10-day notices as needed.
• Manage online reviews, researching past work orders and resident interactions to respond appropriately.
• Track and ensure timely completion of work orders and service requests, keeping residents informed.
• Oversee the move-in and move-out process, ensuring a smooth transition for residents.
• Process lease-related requests, including roommate changes, sublets, storage, pet leases, and early terminations.
• Provide training and coverage oversight for front desk and package room staff.
• Ensure compliance with company policies and all applicable laws.

Qualifications & Experience

• 5+ years of multi-family property management experience in a Class A portfolio with 700+ units.
• Positive, energetic, and customer-focused personality.
• Strong computer skills; experience with Salesforce preferred.
• Excellent verbal, written, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to outstanding customer service and Fair Housing compliance.

Preferred Certifications

• Leasing License preferred.
• Apartment Manager certification (NAA or IREM) a plus.

Performance Metrics

• Resident Net Promoter Score (NPS)
• Renewal rate and occupancy levels

Benefits & Perks

• Competitive salary ($65,000 annually) + bonus eligibility
• Robust benefits package (Medical, Vision & Dental Insurance, 401K with Company Match)
• 30% Rent Discount for full-time employees
• Professional development & career growth opportunities
• Educational reimbursement

Please note: All new hires must successfully complete a criminal background check and drug screening prior to employment. Reference verification and proof of work authorization in the U.S. are also required.

Join Fernwood Property Management and become part of a team committed to excellence in Chicago’s rental market!

About Mac

We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes— for our residents, communities, and colleagues.