Chesapeake Search Partners is partnering with a premier developer and operator of luxury residential communities in the Mid-Atlantic to identify an Assistant Property Manager for a brand-new community preparing to open in Baltimore, MD.
This is an exciting opportunity to join a new community during its initial opening and lease-up phase. The ideal candidate is a hands-on property management professional who is comfortable taking an active role in leasing, managing prospective resident inquiries, conducting tours, and helping drive occupancy while supporting the day-to-day operations of the property. This role is well-suited for someone who enjoys building relationships, creating an exceptional resident experience, and being part of bringing a new residential community to life.
Responsibilities:
- Assist with the day-to-day operations and management of a newly opening luxury residential community.
- Play an active role in the initial lease-up process, including managing prospect inquiries, conducting property tours, following up with prospective residents, processing applications, and generating leases.
- Help manage high volumes of prospective resident traffic and ensure timely follow-up across phone, email, and other communication channels.
- Build strong relationships with prospective and current residents while delivering a high level of customer service.
- Support resident move-ins, move-outs, lease administration, and the overall resident experience.
- Address resident concerns, complaints, and lease violations while ensuring timely resolution.
- Monitor property conditions and coordinate maintenance requests and repair needs.
- Assist with rent collections, accounts receivable, accounts payable, and other administrative property management functions.
- Review prospective resident applications and supporting documentation for completeness and accuracy.
- Support leasing strategies, pricing analysis, and renewal recommendations.
- Partner with marketing and lifestyle teams on resident events, community engagement, and social media initiatives.
- Ensure compliance with Fair Housing regulations, company policies, and established property management procedures.
Qualifications:
- At least 3 years of experience in residential property management, leasing, or a related field.
- Comfortable taking an active, hands-on role in leasing and supporting a property's lease-up process.
- Experience conducting property tours, managing prospect follow-up, processing applications, and generating leases preferred.
- Strong customer service and interpersonal skills, with the ability to deliver a high-touch resident experience.
- Excellent written and verbal communication skills.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office; experience with Yardi or other property management software preferred.
- Bachelor's degree preferred.
- Certified Apartment Manager (CAM) designation is a plus.