Assistant Property Manager

Dmacompanies; Austin (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in real estate is seeking an Assistant Property Manager to ensure smooth operations of a vibrant community in Austin. This role emphasizes exceptional customer service and involves a variety of responsibilities, from assisting residents to maintaining records and resolving disputes. Join a supportive team that values work-life balance and offers comprehensive benefits, including employer-paid medical premiums and career advancement opportunities. If you have a passion for community engagement and real estate, this is the perfect opportunity to grow your career in a dynamic environment.

Benefits

Employer-Paid Medical Premiums

Dental Insurance

Vision Insurance

Life Insurance

HSA

PTO that Increases with Tenure

Retirement Plan with Company Matching

Qualifications

• 2+ years of experience in multifamily real estate.
• Strong communication and problem-solving skills required.

Responsibilities

• Provide excellent customer service to residents.
• Assist with resident renewals and maintain records.
• Support leasing and customer service activities.

Skills

Customer Service Orientation

Communication Skills

Problem-Solving Skills

Accounting Skills

Knowledge of Fair Housing Laws

Experience in Multifamily Real Estate

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Paycor Recruiting

AppFolio

Job description

Join to apply for the Assistant Property Manager role at DMA Companies

DMA Companies is a boutique real estate firm headquartered in Austin, Texas, specializing in the development, consulting, and management of top-notch, mixed-income, mixed-use communities. We focus on bringing affordable and special needs housing nationwide by utilizing various private, state, and federal financing options. Our corporate structure includes three service lines: DMA Development Company, DMA Properties, and DMA Property Advisors, all related to developing and managing affordable multifamily housing communities.

Why Work at DMA?

At DMA, our focus is on people. We prioritize customer service in every aspect, from designing to managing communities. We foster a culture of care, offering work/life balance, comprehensive benefits, development and mentorship opportunities, employee appreciation events, and career advancement from within. Our leadership demonstrates genuine concern for employees, creating a supportive environment where everyone feels valued.

Benefits include employer-paid medical premiums for the employee, dental, vision, life insurance, HSA, PTO that increases with tenure, and a retirement plan with company matching.

About the Community

Our luxury, affordable community has 240 units located in Austin, TX 78723.

Summary and Responsibilities

The Assistant Property Manager reports directly to the Property Manager and supports daily operations to ensure the community functions smoothly administratively, financially, and socially. The role involves representing DMA with quality standards and a customer-focused approach.

Key Responsibilities

1. Provide excellent customer service to residents.
2. Assist with resident renewals.
3. Maintain records of vacant units.
4. Resolve resident disputes with high customer service standards.
5. Schedule unit make-readies for new residents.
6. Advertise vacancies, obtain referrals, and show units.
7. Contact delinquent residents, send notices, and support eviction procedures as needed.
8. Record resident payments accurately and explain variances.
9. Support leasing, retention, concessions, and customer service activities.
10. Maintain resident files and provide leadership in the absence of the Property Manager.
11. Perform additional duties as assigned.

Required Knowledge and Skills

1. High School diploma or equivalent.
2. At least 2 years of experience in multifamily real estate.
3. Understanding of fair housing laws and regulations.
4. Experience with tax credit communities.
5. Proven accounting and collections skills.
6. Strong communication skills, both verbal and written.
7. Excellent problem-solving and prioritization skills.
8. Ability to respond to after-hours emergencies.
9. Customer service orientation and situational awareness.
10. Proficiency with technology, including Microsoft Office, Paycor Recruiting, and AppFolio.

Working Environment and Physical Demands

This role involves sedentary work with mobility requirements such as standing, walking, climbing stairs, and inspecting properties. Occasional physical activities include pushing, pulling, reaching, and lifting up to 20 lbs. Visual, hearing, and speech abilities are necessary for communication and paperwork. The environment includes both office and outdoor settings, with exposure to various weather conditions.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Management

Referrals can double your chances of interviewing at DMA Companies. Set job alerts for ‘Assistant Property Manager’ roles in Austin, TX, with salary ranges of $70,000-$80,000 and $40,000-$60,000, respectively.