Assistant Property Manager

Franklin Penn Real Estate; Ardmore (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Franklin Penn Real Estate is seeking an Assistant Property Manager for a full-time, on-site role in Ardmore, PA. You will handle resident inquiries, coordinate maintenance, and assist with lease administration, move-ins/move-outs, rent collection, and record-keeping.

You’ll work closely with the Property Manager to ensure smooth operations, high resident satisfaction, and accurate reporting. A background in residential or investment property management is preferred, with a focus on reliability

Qualifications

• Experience in property management or real estate operations, including resident relations and basic lease administration.
• Strong organizational and time-management skills to handle multiple tasks, documentation, and deadlines efficiently.
• Effective verbal and written communication skills for interacting with residents, vendors, and internal team members.
• Proficiency with office software (e.g., email, spreadsheets, property management systems) and comfort learning new tools.
• Ability to perform on-site responsibilities, conduct property walk-throughs, and coordinate maintenance activities.

Responsibilities

• Respond to resident inquiries and coordinate maintenance requests.
• Assist with lease administration, move-ins and move-outs, rent collection, and maintaining accurate records and reports.
• Coordinate vendor scheduling and oversight with the Property Manager.
• Contribute to property inspections and enforcement of community policies.
• Support with presenting units and common areas and ensuring high standard of service.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Customer service mindset

Problem-solving

Reliability & integrity

Attention to detail

On-site responsibilities

Education

High school diploma or equivalent

Business/Real estate education beneficial

Tools

Office software (email, spreadsheets)

Property management systems

Job description

Franklin Penn Real Estate is a boutique real estate firm focused on the redevelopment and management of investment properties on the Main Line and Philadelphia, PA. The company specializes in revitalizing underutilized assets to enhance value for owners, residents, and communities. After an asset is stablized, the team looks to manage and hold the asset log term. Team members work closely with the owners, local partners, and service providers to manage projects from acquisition through stabilization. The firm offers a collaborative environment where individuals can contribute to property operations and improvement strategies. This setting is well suited for professionals interested in hands-on experience with investment real estate.

Role Description

The Assistant Property Manager is a full-time, on-site role based in Ardmore, PA. This position supports day-to-day property operations, including responding to resident inquiries, coordinating maintenance requests, and assisting with vendor scheduling and oversight. The role includes helping with lease administration, move-ins and move-outs, rent collection, and maintaining accurate records and reports. The Assistant Property Manager also contributes to property inspections, enforcement of community policies, and presentation of units and common areas. This role works closely with the Property Manager to ensure a high standard of service, smooth building operations, and positive resident experiences.

Qualifications

• Experience in property management or real estate operations, including resident relations and basic lease administration.
• Strong organizational and time-management skills to handle multiple tasks, documentation, and deadlines efficiently.
• Effective verbal and written communication skills for interacting with residents, vendors, and internal team members.
• Proficiency with office software (e.g., email, spreadsheets, property management systems) and comfort learning new tools.
• Ability to perform on-site responsibilities, conduct property walk-throughs, and coordinate maintenance activities.
• Customer service mindset, problem-solving skills, and professionalism when addressing concerns or resolving issues.
• High level of reliability, integrity, and attention to detail in handling payments, records, and confidential information.
• Prior experience in residential or investment property management and familiarity with the Philadelphia area is a plus.
• High school diploma or equivalent required; additional education in business, real estate, or related fields is beneficial.