Assistant Program Supervisor/Shift Leader - Non-Residential

Perseus House, Inc.; Erie (Erie County); On-site; USD 42,000 - 56,000; Full time

Job summary

Perseus House, Inc. is seeking an Assistant Program Supervisor/Shift Leader to help manage our non-residential program and support clients with a compassionate, client-centered approach.

The role requires strong leadership, clear communication, and the ability to supervise staff and participants across shifts, while promoting safety, respect, and inclusion in all activities. The role will assist the Program Supervisor with daily operations, facilitate groups and community outings, coordinate

Qualifications

• Bachelor's degree preferred for supervisor role.
• High school diploma or equivalent for Shift Leader.
• Experience in supervisory or leadership role within social services.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities under pressure.
• Knowledge of non-residential program operations and relevant regulations.
• Demonstrated problem-solving and conflict resolution skills.

Responsibilities

• Assist the Program Supervisor in overseeing daily operations of the non-residential program.
• Facilitate groups, community service outings, transporting students and assisting with supervision of students.
• Lead and supervise staff and participants during shifts, ensuring adherence to program policies and procedures.
• Provide guidance, support, and mentorship to team members to promote professional development.
• Monitor participant progress and address issues or concerns promptly; ensure a safe, respectful environment for all clients and staff.
• Maintain accurate documentation and reports related to program activities and participant records.
• Collaborate with team members and external partners to coordinate services and resources.
• Assist in planning and implementing program activities and community engagement initiatives.

Skills

Interpersonal skills

Communication

Prioritization

Problem solving

Conflict resolution

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

We are seeking a dedicated and proactive Assistant Program Supervisor / Shift Leader to join our team in managing and supporting our non-residential program. This role offers an exciting opportunity to contribute to a positive and impactful environment, ensuring the delivery of high-quality services to our clients. The ideal candidate will demonstrate strong leadership skills, excellent communication, and a commitment to fostering a safe and supportive atmosphere.

Key Responsibilities

• Assist the Program Supervisor in overseeing daily operations of the non-residential program
• Facilitating groups, community service outings, transporting students and assisting with supervision of students.
• Lead and supervise staff and participants during assigned shifts, ensuring adherence to program policies and procedures
• Provide guidance, support, and mentorship to team members to promote professional development
• Monitor participant progress and address any issues or concerns promptlyEnsure a safe, respectful, and inclusive environment for all clients and staff
• Maintain accurate documentation and reports related to program activities and participant records
• Collaborate with team members and external partners to coordinate services and resources
• Assist in planning and implementing program activities and community engagement initiatives

Skills and Qualifications

• Bachelor's Degree preferred (Assistant Program Supervisor) High school diploma or equivalent (Shift Leader)
• Previous experience in a supervisory or leadership role within a social services or community program
• Strong interpersonal and communication skills
• Ability to manage multiple priorities and work effectively under pressure
• Knowledge of non-residential program operations and relevant regulations
• Demonstrated problem-solving and conflict resolution skills

Join our organization and be part of a team committed to making a meaningful difference in the community. We value growth, collaboration, and a supportive work environment that encourages professional development and personal fulfillment.

Requirements

• Work hours: Tuesday-Friday, 11:00-7:00 pm
• Saturday, 9:00-2:00 pm
• The applicant must be able to complete a pre-employment drug screen and physical. A valid Pennsylvania driver's license is required. DHS and PDE FBI Fingerprints, PA Childline and PA Criminal clearances are required.