Shift Supervisor

CareLink Community Support Services; Downingtown (Chester County); Hybrid; USD 38,000 - 40,000; Part time

Job summary

CareLink Community Support Services in Downingtown, PA is hiring a Shift Supervisor for the oversight of residential counselors. This role involves ensuring smooth operations during shifts, managing staff, and delivering quality services to consumers.

The ideal candidate will have a Bachelor’s degree or equivalent experience and at least 2 years in a related field. The role requires a valid Driver’s License and entails working evening shifts from Sunday to Thursday.

Qualifications

• High School Diploma or GED preferred.
• 2 to 3 years of work experience is required.
• Valid Driver’s License and CPRP/RPRP certification preferred.

Responsibilities

• Oversee residential counselors during shifts.
• Ensure adequate shift coverage and coordination.
• Participate in performance reviews and staff development.
• Manage crisis intervention and respond to emergencies.

Skills

Leadership

Communication

Collaboration

Problem-solving

Knowledge of rehabilitation methods

Education

Bachelor’s Degree in a related field or licensed RN

Associate’s degree with two years of related work experience

High School Diploma or GED plus four years of related work and life experience

Tools

Microsoft Office

Job description

Description

We are hiring for a Shift Supervisor at CareLink Community Support Services in Downingtown, PA! Now is a great time to join our team.

Job Summary

This is a dynamic position where you will be responsible for the oversight of residential counselors in the absence of the Assistant Program Supervisor. You will provide oversight during the shift, ensuring administrative supervision of evening and/or overnight residential staff and the operations of the program.

Available Shift

Sunday through Thursday 4:00pm - 12:00am

Pay Rate

$18.35 per hour

Essential Functions

• Provide non‑clinical leadership during shift including instruction, example, and suggestions as appropriate.
• Ensure coverage for each shift through various means: asking on‑duty employees to remain, calling staff roster, etc.
• Provide adequate information exchange at the end of shift with oncoming supervisor or staff.
• Plan shift operations of the site including shift assignments, reporting all problems to the Program Supervisor/Coordinator.
• Assist in providing orientation for new employees in agency’s philosophy, policies, and procedures.
• Participate in performance reviews for employee introductory, annual, and interim evaluations.
• Participate in the development and training of staff to improve quality of services provided to consumers.
• Report all concerns regarding staff to the Program supervisor/coordinator.
• Attend and participate in supervision.
• Coordinate the orientation of new consumers, take inventory of all personal items upon admission, and conduct introductions to staff and consumers.
• Assist consumers in planning, coordination, and implementation of daily, evening, and weekend social and recreational activities.
• Participate in the development of individual service plans designed to improve the social and self‑care skills of program consumers.
• Attend monthly case management meetings when appropriate.
• Coordinate site meetings.
• Review all documentation generated during the shift to ensure that work is accurate, complete, and finished in a timely manner.
• Monitor medication of all consumers as prescribed, and document as required. Report all medication errors to the Program supervisor/coordinator.
• Prepare consumer’s progress reports and other reports as required.
• Execute professional daily progress notes, logbook entries and other related paperwork as required.
• Respond appropriately to emergency situations and provide crisis intervention services.
• Seek clinical support from the Program Supervisor during clinical emergencies.
• Transport clients as necessary/appropriate.
• Perform job within the framework of agency, site, and professional standards.
• Participate in staff meetings and training programs.
• Participate in supervision on an on‑going basis.
• Attend and participate in agency events.
• Adhere to agency/site policies and procedures.
• Project a positive attitude and image to consumers, family members, and outside contacts.
• Use appropriate communication channels.
• Participate in the achievement of agency goals and mission.
• Display motivation and interest in working creatively with people with disabilities.
• Demonstrate the ability to make sound judgments regarding the welfare of residents.
• Performs other duties or special projects as required or as assigned.

Other Functions

• Assist with employee relations counseling, unemployment, and exit interviewing.
• Attend and participate in regular supervision.
• Respond appropriately to emergency situations.
• Perform job within the framework of agency, site, and professional standards.
• Participate in staff meetings and training programs.
• Attend and participate in agency events.
• Adhere to agency/site policies and procedures including HIPAA requirements.
• Cooperate and coordinate with Regional Director on all operational issues.
• Project a positive attitude and image to staff, participants, family members, and outside contacts.
• Use appropriate communication channels.
• Complete assignments independently and within specified time frames.
• Participate in the achievement of agency objectives, goals, and mission.
• Display motivation and interest in working creatively with people who have mental illness/disabilities.
• Demonstrate the ability to make sound judgments regarding the welfare of people served.
• Display ability to take direction.
• Demonstrate knowledge of basic principles and methods of clinical psychology and psychiatric rehabilitation.
• Follow agency dress code.
• Adhere to supervisor's requests.
• Cooperate with other staff and exhibit a positive attitude toward the position and agency.
• Contribute to the growth and development of services.
• Show initiative and demonstrate good judgment.
• Follow instructions accurately and thoroughly.
• Work as scheduled to assure coverage.
• Perform job in a safe manner.
• Report/Address safety concerns in a timely manner.

Qualifications – Education

High School Diploma or GED preferred.

Education requirements: Bachelor’s Degree in a related field or licensed RN; Associate’s degree with two years of related work experience; or High School Diploma/GED plus four years of related work and life experience.

Work Experience

2 to 3 years.

Certifications, Licenses, Registrations

Valid Driver’s License required. CPRP/RPRP certification preferred.

Knowledge, Skills, and Abilities

• Ability to lead and guide staff; flexible, willing to learn, and anticipates the needs of self and staff.
• Possess knowledge of basic principles and methods of rehabilitation.
• Knowledge of Microsoft Office products.
• Strong collaboration skills and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast‑paced environment with frequent deadlines; high energy, self‑motivated and proactive.
• Excellent communication and interpersonal skills.
• Ability to multitask and be flexible with regard to workload and assignments.
• Ability to exercise judgment.
• Ability to problem‑solve and exercise judgment.
• Knowledge of basic principles and methods of rehabilitation required.
• Motivation, interest, and ability to work empathetically with people with disabilities.
• Ability to work independently required.
• Must be able to write and speak English in an understandable manner.
• Ability to handle effectively multiple tasks required.
• Ability to take direction.
• Ability to prepare meals, perform general housekeeping and maintenance duties required.
• Ability to make sound judgments regarding the health/welfare of consumers required.
• Ability and willingness to drive agency van required.
• Ability to handle and maintain confidential information required.