Assistant Program Manager

Elevatecommunityservices; Fresno (CA); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Elevatecommunityservices seeks an Assistant Manager to supervise staff and program services, support the Program Manager, and ensure site goals are met. The role requires calm problem-solving and mediation to handle conflicts, stress, and crisis situations.

You will lead Monitors, Housekeepers, drivers and Maintenance, onboard and train new staff, implement policies, engage with clients, and maintain program data and safety standards while upholding the organization's mission.

Competenze

• Must have work experience in the human services field with at least 1 year in a supervisory role.
• Ability to inspire, delegate, set expectations, and monitor outcomes.
• Strong oral and written communication skills.

Mansioni

• Provide leadership and management to implement mission and core values.
• Supervise staff including monitors, housekeepers, drivers, and maintenance.
• Onboard and train new staff as directed by Program Manager.
• Implement and operationalize new policies and procedures as directed by Program Manager.
• Engage with clients to create a welcoming environment.
• Coordinate with Security Contractor for services on an as needed basis.
• Maintain program data, reports and documentation.

Conoscenze

Supervisory experience

Team motivation

Communication skills

Descrizione del lavoro

POSITION SUMMARY

The Assistant Manager will provide supervision of staff and program services. The incumbent will support the Program Manager by ensuring site compliance with site goals and objectives. This person should have a proven ability to cope with conflict, stress, and crisis situations through effective problem‑solving and mediation skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Provide leadership and management to ensure that the mission and core values of the Company are put into practice
• Supervise Monitors, Housekeepers, drivers and Maintenance providing them with secondary support or filling positions as needed
• Onboard and train new staff as assigned by Program Manager
• Implement and operationalize all new policies and procedures as directed by Program Manager
• Engage with clients to create a welcoming environment
• Ensure grounds are monitored hourly for safety concerns
• Utilize crisis intervention techniques to assist with de‑escalation of situations while prioritizing staff and client safety.
• Utilize independent judgement in determining course of action during challenging situations
• Coordinate with Security Contractor for services on an as needed basis
• Complete support documentation and daily shift reports
• Oversee accuracy of program data and files
• Operate personal computer to access e‑mail, electronic calendars, and other basic office support software
• Maintain up to date Google calendar
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of RH Community Builders.
• Other relevant duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Must have a work experience in the human services field with a minimum of 1 year supervisory experience.
• Ability to inspire and motivate others to perform well, and accept feedback from others; delegate work assignments, give authority to work independently, set expectations, and monitor outcomes.
• Good oral and written communication skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be

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made to enable individuals with disabilities to perform the functions. While performing the duties of

this position, the employee is regularly required to talk or hear. The employee frequently is required to

use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to

stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The

employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this

position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust

focus. The noise level in the work environment is usually moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.