Assistant Program Manager

Center for Youth Services; City of Rochester (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

The Center for Youth Services is seeking an Assistant Manager to oversee operations and programming for the Crisis Nursery and Owen's House. You will supervise staff and volunteers, coordinate scheduling and payroll, and help coordinate referrals and aftercare for families.

Flexibility for weekend/evening hours is required; Bachelor's in a human services field plus several years of supervisory experience is expected. This role supports the well-being of children from birth to 14 years old.

Qualifications

• Bachelor's degree in Human Service or related field required.
• Minimum of 5 years' related experience plus 3 years supervisory/program management experience or equivalent.
• Strong communication and organizational skills are essential.

Responsibilities

• Supervise staff and volunteers, ensuring safe, quality care for children.
• Coordinate scheduling and payroll verification for team members.
• Coordinate and facilitate family referrals and aftercare services.
• Provide after-hours intake, assessment, information and referral as needed.
• Assist in development and supervision of social and recreational activities for residents.
• Perform operations duties such as purchasing, inventory, and Foodlink orders.
• Transport clients when assigned.

Skills

Communication

Organization

Time management

Program management

Supervisory skills

Problem solving

Crisis intervention

Case management

Advocacy

Community resources

Education

Bachelor's Degree in Human Service or related field

Tools

Microsoft Office

Job description

The Center for Youth:

Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.

Overview:

During a crisis, such as an accident, sudden illness, or housing emergency, a caregiver can bring their children to the Crisis Nursery or Owen House. Staff provides free, temporary, professional care to birth to 14 years old.

The Assistant Manager is responsible for the operation and programming to provide a caring living environment for the children and families being served.

Schedule:

Full time, 37.5 hours per week. Monday- Friday 8am- 4pm. Flexibility is required for weekend and evening hours.

Location:

Owen's House

Responsibilities:

• Supervision of staff and volunteers
• Selection, orientation, training and mentoring childcare staff
• Scheduling and payroll verification
• Coordination and facilitation of family referrals and aftercare
• After hours intake, assessment, information, and referral
• Assist in development and supervision of social and recreational activities for residents
• Operations duties as assigned, ie. Foodlink orders, shopping, inventory, etc.
• Transportation of clients when assigned

Required Qualifications:

• Bachelor's Degree in Human Service or related field AND 5 years' related experience AND 3 year's supervisory/ program management experience OR Equivalent combination

Skills:

• Excellent communication, organizational and time management
• Program management and supervisory methods and techniques
• Strong problem-solving skills
• Crisis intervention, case management, advocacy, and strength-based problem solving and decision-making models
• Knowledge of community resources
• Knowledge of adolescent development including positive youth development, asset development, risk reduction and protective factors
• Advanced knowledge in Microsoft Office

Pay Rate:

$22- $25 per hour

The Center for Youth Provides Equal Employment Opportunities