ASSISTANT PROGRAM COORDINATOR

Supportive Concepts For Families; Pittsburgh (Allegheny County); On-site; USD 59,237,000 - 61,992,000; Full time

Benefits offered by this job

DailyPay

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Wellness Programs

Employee Referral Bonuses

Company-Paid Training

Job summary

Supportive Concepts for Families is seeking an Assistant Program Coordinator in the Pittsburgh area. This full-time role involves supervising Residential Specialists, coordinating medication management, attending medical appointments, and ensuring compliance with regulatory standards to support individuals and families.

The position emphasizes leadership, training, and strong documentation practices, with a schedule centered on business hours and some on-call coverage as needed.

Qualifications

• High School Diploma or GED is required.
• Valid driver's license, reliable transportation, and current vehicle insurance.
• Knowledge of Microsoft Office programs.
• Ability to supervise and support direct care staff.
• Strong communication, organizational, and leadership skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Responsibilities

• Supervise Residential Specialists and oversee medication management in coordination with the Program Coordinator.
• Attend consumer medical appointments and ensure regulatory compliance.
• Manage documentation in EMR (SETWORKS) and review daily progress.
• Provide staff training, coaching, and performance feedback.
• Assist with scheduling, on-call rotation, and crisis support.

Skills

Microsoft Office

Leadership

Communication

Supervision

HIPAA compliance

Confidentiality

Education

High School Diploma or GED

Job description

Assistant Program Coordinator

Supportive Concepts for Families (SCFF) | Castle Shannon

Full-Time

$21/hp

DailyPay Available

Looking for More Than Just a Job?

At Supportive Concepts for Families, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking compassionate, dedicated professionals who are looking for more than a paycheck. We're looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed.

Whether you're beginning your leadership journey or bringing experience in residential services, we provide the training, support, and opportunities needed to help you thrive.

About Supportive Concepts for Families

For more than 20 years, Supportive Concepts for Families has been dedicated to improving lives through high-quality services and support.

Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Why Join Our Team? Competitive Pay & Benefits

• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Paid Training Programs
• Professional Development Opportunities
• Certification Opportunities
• Leadership Development Programs
• Career Advancement Opportunities
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Make a Difference Every Day
• Support Individuals and Families
• Build Meaningful Relationships
• Strengthen Communities
• Join a Mission-Driven Organization

What You'll Do

As an Assistant Program Coordinator, you will:

Supervise and direct the work of Residential Specialists, Medical Appointments/ medication management (in conjunction with the Program Coordinator), Attend all consumer medical appointments, communicate with other departments, including nursing, training, etc. Ensure the site is in compliance with all 6400 regulations. Complete weekly oversites, daily medication reviews, and review of electronic documentation of the individual's day and goal implementation. Maintain professional communication with all parties both internal and external. The schedule is primarily business hours; however it will vary depending on the needs of the program.

• Assist with the oversight and operation of a Community Living Arrangement (CLA).
• Ensure individuals experience meaningful daily activities and receive quality supports.
• Provide weekly oversight of assigned residential programs.
• Conduct program quality inspections and monthly fire drills.
• Ensure the home environment remains clean, safe, and compliant with agency and regulatory standards.
• Assist with emergencies and provide support during crisis situations.
• Supervise, mentor, and direct Residential Specialists.
• Attend consumer medical appointments and assist with medication management oversight.
• Monitor medication refills, medication administration documentation, and staff medication training compliance.
• Participate in the on-call rotation and provide support for assigned homes as needed.
• Participate in PART team activities and required trainings.
• Conduct staff training, medication practicums, orientations, and individual-specific training.
• Monitor employee training compliance and communicate upcoming training needs.
• Review consumer records and EMR (SETWORKS) documentation daily to ensure completeness and accuracy.
• Follow up on missing documentation and elevate concerns to leadership.
• Provide coaching, performance feedback, and support to staff members.
• Assist with employee performance evaluations and staff development.
• Monitor household food supplies, petty cash, consumer funds, and required financial documentation.
• Ensure all required program paperwork, SETWORKS documentation, and medication records are completed timely.
• Assist with staff scheduling, shift coverage, and overtime reduction efforts.
• Report incidents according to agency policy and support incident follow-up activities.
• Communicate effectively with families, case managers, counselors, employers, funding sources, and community partners.
• Maintain company vehicles and assist with vehicle and wheelchair securement training.
• Co-facilitate staff meetings and assist with additional duties as assigned.

Who We're Looking For

You may be a great fit if you are:

• Compassionate
• Dependable
• Patient
• Team-Oriented
• Service-Focused
• Professional
• Positive
• Committed to Helping Others

Qualifications Required

• High School Diploma or GED.
• Valid driver's license, current vehicle registration, reliable transportation, and current vehicle insurance.
• Knowledge of Microsoft Office programs.
• Ability to work independently while maintaining professionalism and sound judgment.
• Strong communication, organizational, and leadership skills.
• Ability to supervise and support direct care staff.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Preferred

• One (1) year of experience in human services or a related field.
• Knowledge of and ability to work with individuals with mental health diagnoses.
• Experience in residential services, behavioral health, or developmental disability programs.
• Strong documentation and organizational skills.
• Detail-oriented with the ability to manage multiple priorities.

Schedule

• Full-Time
• Participation in an on-call rotation is required
• Must be available to respond to residential program needs as assigned
• Flexible schedule based on program needs
• Some evenings, weekends, and holidays may be required

Physical Requirements

• Ability to lift, push, and/or pull up to 50 pounds.
• Ability to sit, stand, walk, bend, reach, stoop, twist, and climb stairs.
• Ability to drive a vehicle and operate adaptive equipment and household appliances.
• Ability to perform essential job functions with or without reasonable accommodation.

About Our Organization

Supportive Concepts for Families is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.