ASSISTANT PROGRAM COORDINATOR
Apis Services, Inc.
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Benefits offered by this job
Job summary
Supportive Concepts for Families is hiring an Assistant Program Coordinator to support individuals in achieving meaningful, independent lives. This full-time role includes paid training and DailyPay options, with immediate openings in a compassionate, growth-oriented team.
You will supervise Residential Specialists, coordinate training, monitor documentation, and ensure compliance with regulations. Excellent communication and organizational skills are essential for success.
Qualifications
- High School Diploma or equivalent required.
- One year of experience in human services or related field preferred.
- Knowledge of mental health diagnoses helpful.
- Excellent communication and organizational skills essential.
- Detail oriented with strong attention to documentation.
Responsibilities
- Ensure a meaningful day for consumers and oversee daily operations.
- Supervise Residential Specialists and coordinate medical appointments.
- Monitor medication administration training and compliance.
- Complete and review SETWORKS documentation daily.
- Participate in on-call rotation and be reachable 24/7.
- Provide training and orientation to staff and substitute personnel.
- Maintain consumer files, records, and regulatory compliance.
- Lead staff meetings and support incident management.
- Assist with scheduling, transportation, and vehicle maintenance.
- Support the program in achieving outcomes within policies.
Skills
Education
Job description
At Supportive Concepts for Families, we're not just hiring employees, we're building a team of compassionate professionals who believe everyone deserves the opportunity to live a fulfilling and independent life.
For more than 25 years, Supportive Concepts for Families has been empowering individuals with intellectual and developmental disabilities to live meaningful, independent, and fulfilling lives.
We provide residential and community-based services that help individuals achieve their goals while promoting dignity, respect, inclusion, and personal choice. Every day, our employees make a lasting impact by helping the people we support build confidence, develop life skills, and engage in their communities.
At Supportive Concepts for Families, our team members are more than employees—they are advocates, mentors, and difference-makers.
When you join our team, you become part of an organization that values compassion, teamwork, growth, and the belief that every person deserves the opportunity to thrive.
- DailyPay – access your earned wages before payday
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Wellness Programs
- Earn while you learn
- Career advancement opportunities throughout the organization
- Leadership development and professional growth
- Build relationships that change lives
- Help individuals achieve personal goals
- Support independence and self-confidence
- Make a positive impact every day
- Be part of a mission-driven organization dedicated to serving others
- Ensure a meaningful day for consumers
- Oversight of 1 CLA
- Weekly oversight of CLA
- Always ensure cleanliness of CLA; confirm cleaning charts are being completed
- Conduct Monthly fire drill
- Complete Program Oversight as assigned
- Conduct quality inspections on all shifts
- Provide assistance with emergencies at the CLA
- Supervise and direct the work of Residential Specialists to include the following:
- Medical Appointments/ medication management (in conjunction with the Program Coordinator)
- Attend all consumer medical appointments
- Complete requirements to become a Medication Administration Observer
- Monitor medications for refills and reconcile weekly medications with the PC upon delivery prior to the start of each week
- Ensure staff administering medications have completed, daily
- Ensure staff are current in medication administration training
- Check-in cycle medications (1st check)/ complete medication changes
- On Call Responsibility
- Participate in on-call rotation
- Be accessible via telephone twenty-four (24) hours per day, seven (7) days per week for assigned pod
- Plan with another Program Coordinator/Assistant Program Coordinator for call coverage if unavailable for calls
- PART team -
- Participate in PART team and associated trainings
- Training
- Monitor compliance list and inform staff of upcoming training needs
- Conduct and observe medication practicums for employees
- Conduct in home orientation and individual specific training for substitute staff at Program Coordinator direction
- Review Critical Information Book with all employees working in the CLA
- Provide documentation for all training to the Training Department
- Complete understanding of applicable regulations, bulletins, and laws
- Maintain home according to applicable regulations, bulletins, laws, and agency policy
- Maintain consumer files and records according to regulations, bulletins, laws, and agency policy
- Maintain staff training according to regulations, bulletins, laws, and agency policy
- Review all CLA EMR (SETWORKS) documentation daily
- Elevate any concerns to immediate supervisor
- Review documentation and ensure completion
- Follow up with staff regarding any missing documentation
- Track completion of RS daily chore charts (Day/evening & Awake night)
- General Supervision
- Utilize Person Directed Framework/Non-Violent Communication during interactions with consumers and employees
- Mentor and provide ongoing feedback and indicate areas of improvement regarding job performance
- Partner with consumers and employees to identify issues and resolve problems
- Complete accurate and timely employee performance evaluations prior to the due date
- Report all employee concerns to the Program Coordinator and the Human Resource Department
- Complete food shopping and maintain food supply in the CLA
- Elevate any issues/needs to Program Coordinator
- Monitor proper completion of all required paperwork and SETWORKS documentation; submit all items in accordance with established deadlines
- Monitor completion of MARS/ EMAR daily
- Assist with vehicle training and wheelchair securement training for employees working at the CLA and operating the vehicle
- Complete expense records for house petty cash and consumer funds based on receipt content and forward to Program Coordinator
- Ensure that all house and individual funds are managed and maintained safely and properly. Monitor counts of the funds to ensure that they are being completed, daily, as outlined
- Report CLA maintenance needs/requests
- Communicate information and concerns to the Program Coordinator
- Co-facilitate staff meetings
- Incident Management
- Report incidents according to the Incident Management policy
- Respectfully interact with outside agencies (funding entities, case managers, counselors, day programs, employers, family members)
- Scheduling
- Assist Program Coordinator with providing explanations regarding time over and time under reports
- Assist in completing live schedules for assigned home, cover absences, and notify HR of employee absences
- Fill open shifts to reduce overtime
- Update live schedules
- Vehicle maintenance
- Maintain company vehicles
- Assist with additional duties relative to the specific CLA as assigned by the Program Coordinator
You may be a great fit if you are:
- Compassionate and caring
- Dependable and responsible
- Patient and positive
- Looking for meaningful work
- Interested in healthcare, human services, psychology, education, nursing, social work, or caregiving
- Ready to make a difference in the lives of others
- High School Diploma or equivalent
- One year of experience in human services or related field
- Knowledge of and ability to work with individuals with mental health diagnoses
- Excellent communication skills and organizational skills
- Detail oriented
Some jobs pay the bills.
This job changes lives.
If you're looking for a career where your compassion, dedication, and hard work make a real difference every day, we invite you to join the Supportive Concepts for Families team.
Supportive Concepts for Families is proud to be an Equal Opportunity Employer committed to building a diverse and inclusive workforce.
"Creating a Better Tomorrow... Today"
Supportive Concepts For Families, Inc is part of the Inperium family of companies.
Employment for this position is administered through Apis Services, Inc.
Apis Services, Inc., Inperium Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
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