Assistant Practice Manager - Ashland

OnePeak Medical Office & Corporate

Ashland (OR)

On-site

USD 56,000 - 66,000

Full time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) with Match

Voluntary LTD/FSA

Paid Time Off

Employee Discounts

Job summary

OnePeak Medical is seeking an Assistant Practice Manager to oversee daily clinic operations and support the Practice Manager in delivering patient-centered care. You will lead front- and back-office staff, coordinate schedules, ensure HIPAA compliance, and drive improvements across clinical services to optimize patient wellbeing.

You will coach teams, manage performance, and collaborate with providers to maintain high standards of care in a fast-paced environment.

Qualifications

High school diploma or equivalent is required.
1 year of lead or supervisory experience (preferably in Primary Care) is required.
Current BLS and/or CPR/AED Certification is required.
Recent Medical Assistant experience (min 6 months) is strongly preferred.
Associate degree in a medical field is strongly preferred.
CMA (Certified Medical Assistant) Certification is strongly preferred.
CPT (Certified Phlebotomy Technician) Certification is strongly preferred.

Responsibilities

Manage day-to-day operations of the clinic with patient-centered workflows.
Ensure staff complete all assigned tasks before the end of each shift.
Partner with Practice Manager on staff issues and conflicts.
Maintain open communication with staff and providers.
Provide backup coverage to front and back office as needed.
Maintain accurate provider waitlists for booked-out providers.
Ensure staff breaks and time off per policy.
Monitor and prevent unapproved overtime; cover shifts as needed.
Execute duties in the EHR/EPM system per protocols.
Maintain clean, safe, and professional clinic space.
Coordinate inventory with PM to maximize store-wide opportunities.
Scrub schedules and optimize staffing regularly.
Reinforce OnePeak operational standards and cadence.
Provide coaching and accountability for performance and growth.
Perform other duties as assigned.

Skills

Leadership

Communication

Emotional intelligence

Time management

Problem-solving

Team motivation

Business judgment

Education

High school diploma or equivalent

Associate degree in medical field

CMA (Certified Medical Assistant) Certification

CPT (Certified Phlebotomy Technician) Certification

Tools

MS Office

Patient management software

Job description

Mission

Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision

Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company

At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

As an Assistant Practice Manager at OnePeak Medical, you are a caregiver at heart — whether caring directly for patients or supporting those who do. Every member of our team contributes to our mission of delivering a unique wellness experience that redefines primary care through innovative, integrated health services focused on optimal health and well-being. You will join a mission-driven organization dedicated to innovation and growth, and to equipping our frontline caregivers with the resources they need to do their best work.

Reporting to the Practice Manager, the Assistant Practice Manager provides the day-to-day, hands-on leadership presence within the clinic and serves as the Practice Manager's primary partner in daily execution — keeping the clinic running smoothly, staff supported, and patients well cared for.

RESPONSIBILITIES AND DUTIES:

Successfully manage the day-to-day operations of the clinic, ensuring smooth, efficient, and patient-centered workflows
Ensure Medical Assistants and Front Desk staff complete all assigned tasks before the end of each shift; enlist help or support to close out any incomplete items
Partner with and promptly involve the Practice Manager in staff issues, conflicts, or concerns
Maintain ongoing, open communication with staff and providers — checking in, offering support, and addressing questions or concerns as they arise
Provide backup coverage and support to the front and back office as needed
Ensure the front desk maintains an accurate waitlist for any provider booked out two weeks or more
Ensure all staff receive appropriate breaks and time off in accordance with policy
Monitor and prevent unapproved overtime, stepping in personally to cover shifts when necessary
Perform all duties and responsibilities within the EHR/EPM system in accordance with standardized protocols
Maintain the clinic's office space and facility to a clean, safe, and professional standard
Ensure Nutrition & Fitness staff and Medical Assistants prepare patient charts at least one day in advance
Partner with your PM in inventory management and the ordering cycle to assure maximization same store sales (SSS) opportunities in each clinic
Regularly verify schedule with frequent scrubbing and support ongoing schedule optimization
Support the Practice Manager in reinforcing OnePeak's operational standards and MESS cadence
Provide coaching, feedback and accountability for performance, engagement and professional growth for your team members
Perform other duties and responsibilities as assigned

QUALIFICATIONS:

Embody OnePeak's Ways of Working — Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset
Hold self and others accountable for measurable, high-quality, timely, and cost-effective results
Accept responsibility for mistakes and comply with established control systems and rules
Communicate and work effectively with providers, patients, and staff
Demonstrate strong emotional intelligence across self-awareness, self-management, social awareness, and relationship management
Communicate and influence change effectively in both written and verbal form
Exhibit confidence in self and others; inspire and motivate the team to perform well
Treat others with respect, keep commitments, and uphold company core values
Exercise good judgment with the ability to make timely, sound decisions
Maintain a standard of excellence and a continuous-improvement mindset in customer service
Demonstrate strong interpersonal and leadership skills with a high level of professionalism
Listen well and remain open to constructive feedback
Stay current on industry knowledge and best practices
Pursue growth in knowledge and skillset that contributes to organizational success
Problem-solve and provide leadership in resolving difficult employee-relations issues
Adhere to patient confidentiality standards as outlined by HIPAA
Manage and maintain sensitive information in a confidential manner
Be proficient in MS Office and relevant patient management software
Manage time effectively, multi-task, prioritize, and organize workload to meet deadlines
Maintain a professional and courteous tone in all communication
Remain flexible to meet business needs, including occasional travel to other clinics
Be prepared to drive a personal vehicle on behalf of the company, requiring a satisfactory motor vehicle history check, a valid driver's license, and proper vehicle registration and insurance as required by state law
Be available to drive on occasion (up to one hour one-way to other clinics) as needed

EDUCATION AND EXPERIENCE

High school diploma or equivalent — Required
Minimum of 1 year of Lead or Supervisory experience (preferably in Primary Care) — Required
Current BLS and/or CPR/AED Certification — Required
Recent Medical Assistant experience, minimum of 6 months — Strongly Preferred
Associate degree in a medical field — Strongly Preferred
CMA (Certified Medical Assistant) Certification — Strongly Preferred
CPT (Certified Phlebotomy Technician) Certification — Strongly Preferred