Assistant Personnel Director; HR - Administration

NYC Health + Hospitals; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

NYC Health + Hospitals at South Brooklyn Health Hospital seeks an Assistant Director of Human Resources to lead HR operations, workforce analytics, and reporting with a strong emphasis on performance management and compliance. You will provide oversight for onboarding, offboarding, and HR administration while driving efficiency across the organization.

You will collaborate with executive leadership to design engagement programs that foster inclusion, develop dashboards, and optimize

Qualifications

• Master's degree in personnel management, business administration, or related field with relevant experience.
• Experience in a large governmental agency, hospital, or healthcare facility with personnel management responsibilities.
• Equivalent combination of education and experience accepted.

Responsibilities

• Lead HR operations, analytics, and reporting to drive efficiency and service excellence.
• Prepare and present HR metrics and dashboards to CHRO and leadership as needed.
• Oversee HR actions via WAPS and prepare supporting memos.
• Ensure employment transactions follow policies and are processed in PeopleSoft.
• Serve as primary liaison for HR systems issues and HRSS tickets.
• Bi-weekly review of HR audits and compliance of personnel actions.
• Support employee engagement initiatives with executive leadership.
• Design and evaluate engagement programs to reinforce values and inclusion.
• Develop comms to raise awareness of benefits and self-service tools.
• Oversee offboarding activities to ensure a positive experience.
• Ensure compliance reports and support for performance management timelines.

Skills

Performance management oversight

Dashboards & reporting

Microsoft Office

PeopleSoft

Data analysis

Interpersonal skills

Excellent communication

Confidential information handling

Stakeholder collaboration

Problem solving

Education

Master's degree in Personnel Management / MBA / Labor Relations / Psychology

Bachelor's degree in related field

Tools

PeopleSoft

MS Office

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

The Assistant Director, Human Resources reports directly to the Director of Human Resources Management and is responsible for leading key HR operational functions, including workforce planning, onboarding, offboarding, HR administration, workforce analytics and reporting, and performance management administration.

Summary Of Essential Duties And Responsibilities

HR Operations & Administration:

• Lead the development, implementation, and continuous improvement of HR metrics, process workflows, and reporting tools to drive efficiency, consistency, and service excellence.
• Prepare and present regular HR metrics, workforce analytics, and operational dashboards to the Chief Human Resources Officer (CHRO) and other leadership stakeholders as needed.
• Provide oversight of all human resources action requests submitted through the Workforce Action Processing System (WAPS), ensuring timely review, appropriate documentation, and adherence to established approval processes. Review draft functional job descriptions, and prepare supporting memos as needed.
• Ensure all employment transactions are processed accurately and in accordance with applicable policies, procedures, and regulatory requirements, including oversight of PeopleSoft transactions and employee notification communications.
• Serve as the primary liaison for HR systems issues, overseeing HR Shared Services (HRSS) tickets and partnering with stakeholders to ensure timely resolution.
• Oversee the timely review of HR audit and quality assurance reports to verify that all personnel actions entered into PeopleSoft are properly authorized, documented, and compliant on a bi-weekly basis.

Workforce Engagement

• Support employee engagement and feedback initiatives, including survey administration, data analysis, and the development of action plans in collaboration with executive leadership, QUAD, and the Chief Experience Officer.
• Design, implement, and evaluate employee engagement programs that reinforce organizational values, foster a culture of inclusion and belonging, and enhance employee satisfaction, retention, and organizational performance.
• Develop and execute communication and education strategies that increase employee awareness and utilization of benefits, retirement planning, self-service tools and resources.
• Oversee employee offboarding activities, including separations, retirements, exit interviews, and transition support, ensuring a positive offboarding experience.

Compliance

• Oversee the preparation and distribution of scheduled and ad hoc compliance reports generated through PeopleSoft, ensuring facility leadership and department managers receive timely information for review.
• Supervise the Facility HR Performance Manager and provide guidance related to performance management processes, timelines, and employee and manager support.
• Monitor performance evaluation completion rates and collaborate with departmental leadership, the CHRO, and Employee Relations to address overdue evaluations and performance concerns.
• Under the direction of the Director of HR, communicate proactively with employees and management to support compliance with Human Resources programs, processes, and documentation requirements.

Other related duties as assigned.

Minimum Qualifications

• A Master's Degree with specialization in Personnel Management, Business Administration, Labor Relations, Psychology or Vocational Guidance, and two years of experience in personnel management or personnel administration in a large governmental agency, hospital or healthcare facility or civic organization or business firm employing at least three-hundred employees, one year of which must have been in a responsible administrative or supervisory capacity; or,
• A Baccalaureate Degree issued from an accredited college or university, and three years of experience as indicated in (1), two years of which shall have been in a responsible administrative or supervisory capacity. (Experience which consists solely of the maintenance of personnel transactions will not be accepted); or,
• A satisfactory equivalent combination of education and experience.

Knowledge, Skills, Abilities And Other Requirements

• Experience with performance management oversight activities and oversight of offboarding
• Experience with queries, dashboards and other reporting tools.
• Detail oriented.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong interpersonal and relationship building and communication skills.
• Creative problem-solving skills
• Excellent communications skills both verbal and written.
• Demonstrated ability to handle sensitive and confidential information.
• Ability to work successfully and professionally with all levels of employees and management.
• Strong interpersonal and, including active listening.
• This job is located at South Brooklyn Health Hospital.