Associate Director

NYC Health + Hospitals; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

NYC Health + Hospitals/Metropolitan is seeking a senior administrator to oversee risk management and operational support across departments in East Harlem and surrounding communities. The role involves directing staff, coordinating services, and ensuring compliance with healthcare regulations while supporting patient safety and quality outcomes.

A master’s degree in healthcare administration and several years of leadership experience are preferred.

Qualifications

• Master’s Degree in Health Care Administration or Public Health required; four years of senior management experience.
• Bachelor’s Degree with five years of experience in a management/administrative role.
• Knowledge of EMRs, healthcare regulations, and data analysis.

Responsibilities

• Directs and supervises staff and support departments.
• Prepares operating plans, policies, programs and procedures.
• Monitors systems, control and audit programs.
• Makes studies of adequacy and effectiveness of services and makes recommendations.
• Prepares data for budget and reports.
• Attends staff meetings and consults with other departments.
• Represents administration in relevant functions and programs.
• Assists in grant proposal writing and revenue/expenditure reports.
• Performs other related duties, as directed.

Skills

Leadership

Strategic planning

Communication skills

Change management

Team management

Education

Master’s Degree in Health Care Administration / Public Health

Bachelor’s Degree in related discipline

Tools

EMRs

Job description

Marketing Statement

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

Marketing Statement

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position

Under general supervision, provides assistance in the administration and supervision of confidential activities within a group of services in the health care setting. Responsible for several departments and manages the technical, managerial, ancillary, clerical and support staff of these departments.

Essential Duties And Responsibilities

• Directs and supervises staff and support departments, coordinates special services across activities of related support and professional service departments.
• Prepares operating plans and drafts of plans, policies, programs and procedures. Participates in the implementation of improved systems and procedures, monitors of systems, and in the control and audit programs.
• Makes studies of adequacy and effectiveness of general administrative and support services and makes recommendations.
• Prepares data for budget preparation, operating and statistical reports, analysis and makes recommendations.
• Monitors requisitioning of supplies and equipment. Requisitions materials and supplies for administrative, professional and support service activities.
• Prepares studies on patient care standards, conducts analysis and prepares recommendations.
• Attends staff meetings, conferences and consults with other departments.
• May represent health care setting administration in relevant functions and programs.
• Assists in grant proposal writing and in submitting revenue and expenditure reports for special funded programs.
• Performs other related duties, as directed.

Minimum Qualifications

• Master’s Degree from an accredited college or university in Health Care Administration, Public Health or a related discipline; and four (4) years of experience at a responsible management and administrative level; or
• Bachelor’s Degree from an accredited college or university in disciplines, as listed in 1 above; and five (5) years of experience as described in 1 above.

Department Preferences

• Bachelor’s degree required; master’s in business administration (MBA), public health (MPH), or in healthcare administration (MHA), JD, RN, MD is preferred.
• Licensed by NYS Office of the Professions in a health care profession (i.e., JD, RN, MD, OT, PT, Speech, Radiology, Pharmacy) preferred
• Experience with New York City’s healthcare landscape.
• Knowledgeable in medical terminology
• Knowledge and experience with EMRs
• Ability to oversee in the collection, analysis, and distribution of outcome data
• Excellent planning and organizational skills including the ability to set time lines and meet deadlines
• Good presentational skills, engaging, and dynamic
• Change oriented; creative and innovative
• High energy, assertive, and a self-starter
• Previous experience in chart auditing, data abstraction and/or data collection and analysis preferred
• Knowledge of healthcare law, including the Family Health Care Decisions Act and related regulations.
• Knowledge of hospital administration.
• Ability to communicate clearly and persuasively, both verbally and in writing; actively listen and seek clarification; and participate effectively in meetings.
• Ability to work independently and collaboratively as part of a team, exercising sound judgment, prioritization, and time management skills.
• Commitment to improving healthcare delivery, patient safety, and quality outcomes; ability to influence and implement process improvements that drive measurable results.
• Strong attention to detail and accuracy; ability to monitor and ensure the quality of one's own work while managing multiple priorities.
• Ability to serve as an approachable, solutions-oriented resource for administrative, functional, and efficiency issues across the organization; skilled at bridging gaps, fostering collaboration, and maximizing outcomes.
• Ability to identify the information needed to clarify a situation, source that information appropriately, and use skillful questioning to obtain information from individuals who may be reluctant to disclose it.
• Ability to ensure the completeness and accuracy of work products and information; skilled at preparing thoroughly for meetings and presentations, and following up to confirm that agreements and commitments are fulfilled.
• Ability to collaborate with department heads and administrative staff to advance the goals and vision of the Director of Risk Management.
• Demonstrated tact and professionalism; ability to remain composed under pressure, treat others with respect regardless of position, take ownership of one's actions, and follow through on commitments.