Assistant Parts Manager: Inventory & Customer Service

Truck Country; North Chicago (IL); On-site; USD 42,000 - 63,000; Full time

Job summary

Truck Country is seeking an Assistant Parts Manager in Hampshire, IL to support the daily operations of the Parts Department and deliver excellent customer service. The role involves selling and delivering truck parts, answering calls, and ensuring accurate inventory and order processing.

Ideal candidates have parts or service experience, strong knowledge of trucks and related systems, and solid customer-service skills.

Qualifications

• Requires high school diploma or equivalent.
• Experience in medium- or heavy-duty truck parts or service is preferred.
• Strong knowledge of trucks, diesel engines, air brakes, driveline, axles and transmissions is preferred.
• Good customer service, communication, telephone and organizational skills are required.

Responsibilities

• Facilitate the sale and delivery of truck parts to customers.
• Answer incoming parts calls and assist walk-in customers.
• Identify and troubleshoot the correct parts for customers.
• Process parts orders from beginning to end.
• Manage and track special-order parts.
• Review and submit daily stock orders to maintain inventory levels.
• Help maintain the parts department, retail counter, will-call and customer display areas.
• Process warranty requests and cash transactions when needed.
• Assist with recommending new parts to stock.

Skills

Customer service

Inventory management

Communication

Organizational skills

Computer skills

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Truck Country is seeking an Assistant Parts Manager in Hampshire, IL to support the daily operations of the Parts Department and deliver excellent customer service. The role involves selling and delivering truck parts, answering calls, and ensuring accurate inventory and order processing.

Ideal candidates have parts or service experience, strong knowledge of trucks and related systems, and solid customer-service skills.