Assistant Parts Manager

Truck Country, Inc.; Oak Creek (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading company in the truck parts industry as an Assistant Parts Manager. This role is essential for ensuring efficient delivery and exceptional customer service. You will oversee inventory management, coordinate with service teams, and maintain a clean and organized retail counter. With a focus on customer satisfaction and operational excellence, this position offers a dynamic work environment where your contributions will directly impact the success of the parts department. If you're detail-oriented and passionate about customer service, this opportunity is perfect for you.

Qualifications

• Previous experience with medium or heavy-duty truck parts preferred.
• Strong automotive parts background or knowledge of diesel engines and air brakes.

Responsibilities

• Manage inventory and coordinate with the service team for timely deliveries.
• Assist customers by recommending the correct parts and processing orders.

Skills

Organizational Skills

Customer Service Skills

Communication Skills

Detail-oriented

Education

High School Diploma or Equivalent

Tools

Computer Proficiency

Tow Motor Operation

Job description

As an Assistant Parts Manager, you'll play a key role in ensuring timely and efficient delivery of truck parts to our valued customers. You'll support daily operations in the parts department, manage inventory, coordinate with the service team, and help maintain exceptional customer service standards.

Key Responsibilities:

• Implement and manage procedures for special-order parts, including tracking, shop notifications, customer communication, and timely returns with appropriate freight charges.


• Review and submit daily stock orders by 2:00 p.m. to maintain optimal inventory levels.


• Oversee company vehicle maintenance program and ensure scheduling compliance.


• Post and maintain a monthly schedule for parts counter staff to ensure coverage during absences.


• Partner with outside sales representatives to ensure timely customer outreach and deliveries.


• Schedule and manage weekly bin maintenance to support accurate year-end inventory counts.


• Monitor daily gross profit by counter staff to ensure pricing accuracy and maintain a minimum gross profit margin of 25%.


• Assist with retail and phone-in customers by identifying and recommending the correct parts.


• Process all parts orders from start to finish with accuracy and professionalism.


• Support stocking decisions based on customer trends and product movement.


• Maintain a clean, organized, and customer-friendly retail counter and display area.


• Handle and process warranty claims per company policy.


• Accurately process cash transactions when needed.


• Inspect and tag all exchange cores, ensuring timely returns and compliance with core requirements.


• Support parts staff with sales and system training in collaboration with product sales representatives.


• Perform additional duties as assigned.


• Maintain regular and punctual on-site attendance.

Work Environment:

• Occasional exposure to mechanical parts, outdoor weather, airborne particles, and vibration.


• Moderate noise level.

Physical Requirements:

• Frequent standing, walking, bending, stooping, reaching, twisting, pushing, and pulling.


• Ability to lift 20 lbs. continuously, 21-50 lbs. frequently, and up to 75 lbs. occasionally.


• Must be comfortable working around machinery and exposure to dust, fumes, and chemicals.

Qualifications:

• High school diploma or equivalent required.


• Previous experience with medium or heavy-duty truck parts or service preferred.


• Proficiency with computers and ability to operate a tow motor.


• Working knowledge of diesel engines, air brakes, driveline, axles, and transmissions preferred-or a strong automotive parts background.


• Strong organizational, communication, and customer service skills.


• Detail-oriented with the ability to manage multiple tasks effectively.

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer- Qualified women, minorities and people with disabilities encouraged to apply.

If any questions please call 1-800-251-9569, then option#2 for the recruiting department.