Assistant Parts Manager

Truck Country Of Wisconsin Inc; Oak Creek (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the truck parts industry is seeking an Assistant Parts Manager to ensure efficient delivery and exceptional customer service. The role involves managing inventory, coordinating with service teams, and maintaining high standards in parts operations. Ideal candidates will have strong organizational skills and experience in truck parts or service.

Qualifications

• Previous experience with medium or heavy-duty truck parts preferred.
• Strong automotive parts background or knowledge of diesel engines preferred.

Responsibilities

• Manage inventory and ensure timely delivery of truck parts.
• Oversee daily operations in the parts department.
• Assist retail and phone-in customers with parts identification.

Skills

Communication

Customer Service

Organizational Skills

Education

High school diploma or equivalent

Tools

Computer Proficiency

Tow Motor Operation

Job description

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Job Requirements:

As an Assistant Parts Manager, you'll play a key role in ensuring timely and efficient delivery of truck parts to our valued customers. You will support daily operations in the parts department, manage inventory, coordinate with the service team, and help maintain exceptional customer service standards.

Key Responsibilities:

• Implement and manage procedures for special-order parts, including tracking, shop notifications, customer communication, and timely returns with appropriate freight charges.
• Review and submit daily stock orders by 2:00 p.m. to maintain optimal inventory levels.
• Oversee company vehicle maintenance program and ensure scheduling compliance.
• Post and maintain a monthly schedule for parts counter staff to ensure coverage during absences.
• Partner with outside sales representatives to ensure timely customer outreach and deliveries.
• Schedule and manage weekly bin maintenance to support accurate year-end inventory counts.
• Monitor daily gross profit by counter staff to ensure pricing accuracy and maintain a minimum gross profit margin of 25%.
• Assist with retail and phone-in customers by identifying and recommending the correct parts.
• Process all parts orders from start to finish with accuracy and professionalism.
• Support stocking decisions based on customer trends and product movement.
• Maintain a clean, organized, and customer-friendly retail counter and display area.
• Handle and process warranty claims per company policy.
• Accurately process cash transactions when needed.
• Inspect and tag all exchange cores, ensuring timely returns and compliance with core requirements.
• Support parts staff with sales and system training in collaboration with product sales representatives.
• Perform additional duties as assigned and maintain regular and punctual on-site attendance.

Work Environment & Physical Requirements:

Occasional exposure to mechanical parts, outdoor weather, airborne particles, and vibration. Moderate noise level. Physical activity includes frequent standing, walking, bending, reaching, and lifting up to 75 lbs.

Qualifications:

• High school diploma or equivalent required.
• Previous experience with medium or heavy-duty truck parts or service preferred.
• Proficiency with computers and ability to operate a tow motor.
• Working knowledge of diesel engines, air brakes, driveline, axles, and transmissions preferred, or a strong automotive parts background.
• Strong organizational, communication, and customer service skills.
• Detail-oriented with the ability to manage multiple tasks effectively.

Additional details about work environment, physical requirements, and application instructions are included in the full job posting.