Assistant Parts Manager

Truck Country; Oak Creek (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in truck transportation is seeking an Assistant Parts Manager to ensure efficient delivery of truck parts and maintain exceptional customer service. The role involves managing inventory, coordinating with the service team, and supporting daily operations in the parts department. Ideal candidates will have experience with truck parts and strong organizational skills.

Qualifications

• Previous experience with medium or heavy-duty truck parts or service preferred.
• Strong automotive parts background or knowledge of diesel engines, air brakes, driveline, axles, and transmissions preferred.

Responsibilities

• Manage inventory and coordinate with the service team for parts delivery.
• Implement procedures for special-order parts and oversee vehicle maintenance.
• Assist retail and phone-in customers with parts identification.

Skills

Organizational Skills

Communication

Customer Service

Tools

Computer Proficiency

Job description

Join to apply for the Assistant Parts Manager role at Truck Country.

JOB REQUIREMENTS: As an Assistant Parts Manager, you'll play a key role in ensuring timely and efficient delivery of truck parts to our valued customers. You'll support daily operations in the parts department, manage inventory, coordinate with the service team, and help maintain exceptional customer service standards.

1. Implement and manage procedures for special-order parts, including tracking, shop notifications, customer communication, and timely returns with appropriate freight charges.
2. Review and submit daily stock orders by 2:00 p.m. to maintain optimal inventory levels.
3. Oversee company vehicle maintenance program and ensure scheduling compliance.
4. Post and maintain a monthly schedule for parts counter staff to ensure coverage during absences.
5. Partner with outside sales representatives to ensure timely customer outreach and deliveries.
6. Schedule and manage weekly bin maintenance to support accurate year-end inventory counts.
7. Monitor daily gross profit by counter staff to ensure pricing accuracy and maintain a minimum gross profit margin of 25%.
8. Assist with retail and phone-in customers by identifying and recommending the correct parts.
9. Process all parts orders from start to finish with accuracy and professionalism.
10. Support stocking decisions based on customer trends and product movement.
11. Maintain a clean, organized, and customer-friendly retail counter and display area.
12. Handle and process warranty claims per company policy.
13. Accurately process cash transactions when needed.
14. Inspect and tag all exchange cores, ensuring timely returns and compliance with core requirements.
15. Support parts staff with sales and system training in collaboration with product sales representatives.
16. Perform additional duties as assigned.
17. Maintain regular and punctual on-site attendance.

OTHER EXPERIENCE AND QUALIFICATIONS: Previous experience with medium or heavy-duty truck parts or service preferred. Proficiency with computers and ability to operate a tow motor. Working knowledge of diesel engines, air brakes, driveline, axles, and transmissions preferred or a strong automotive parts background. Strong organizational, communication, and customer service skills. Detail-oriented with the ability to manage multiple tasks effectively.

APPLICATION INSTRUCTIONS: Apply Online at: www.truckcountry.com/apply-for-job/

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Truck Transportation