Assistant Parking Manager- Downtown Dallas

Platinum Parking; Dallas (TX); On-site; USD 41,000 - 50,000; Full time

Job summary

Platinum Parking is seeking an Assistant Operations Manager to oversee several parking facilities in Downtown Dallas. The role involves leading a diverse team, managing day-to-day operations, and ensuring revenue controls and proper signage throughout all locations.

Key duties include staff management, customer relations, and reporting. A background in parking facilities and strong English communication are essential, with a starting salary of $45,000 annually and on-site work in Dallas.

Qualifications

• Experience in managing parking operations or a facility.
• Strong customer service and leadership capabilities.
• Proficiency with Microsoft Office for reporting.
• Fluent in English, both written and spoken.

Responsibilities

• Oversee daily operations across multiple parking facilities.
• Manage employees, customer relations, cash controls, and revenue reporting.
• Ensure facilities follow policies and opening/closing procedures.
• Monitor contracts, registering customers, and accounts receivable as needed.
• Prepare daily and monthly performance reports and analyses.

Skills

Parking experience

Leadership

Customer service

MS Office

English fluency

Education

High school diploma

College degree preferred

Job description

As an Assistant Operations Manager you will oversee all facets of several parking facilities in Downtown Dallas.

Assistant Parking Operations Manager

Downtown Dallas

Starting at 45K

As an Assistant Operations Manager you will oversee all facets of several parking facilities in Downtown Dallas.

Duties will include the day to day operations which include employee management, customer relations, cash controls, accounts receivable, facility maintenance, and special projects.

Since starting in 1999, Platinum Parking has grown to be one of the leaders in the industry. We now operate over 350 facilities in 12 cities and 7 states. Our growth is a direct result of the hands‑on attention to detail that we pay to each and every customer of the facilities we manage.

At Platinum Parking, we are committed to creating a space that fosters Diversity, Equity, and Inclusion throughout our team, where all voices are valued and heard. Our diverse workforce vital is a part of our culture. We celebrate our differences and seek opportunities to foster the development and representation of our diverse team. More than words, we believe action is what creates lasting and meaningful change.

Job Duties And Responsibilities

• Assist in cultivating a professional, diverse, and customer-focused team
• Ensure that all facilities operate in accordance with company policy and procedures including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations
• Ensure that daily operations perform in accordance with company policy by ensuring that each location is properly staffed, has required supplies and has set opening and closing procedures
• Manage the business to limit revenue loss, theft or shrinkage of monies or equipment
• Assist in collecting, recording and depositing revenues received at the facility
• Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and completeness on a daily basis
• Gather, review and verify the timely and accurate completion of daily and monthly reports
• Promote a work environment that values integrity, problem-solving, collaboration and transparency
• Review, screen and respond to email, direct mail and telephone calls. Provide prompt, customer oriented service, resolving any issues without executive management involvement whenever possible.

Qualifications

• Parking Facility/Garage experience required
• Must be able to speak, read, write and understand English
• Proficient in all Microsoft Office programs (Word, Excel, PowerPoint and Outlook) to produce reports and spreadsheets
• Ability to calculate basic mathematical figures in excel such as discounts, interest, commissions, proportions, percentages, and area
• Ability to read, analyze, and interpret general business documents, procedures or regulations
• Ability to effectively write reports, business correspondence, and procedure manuals
• Ability to communicate effectively at an expert level both verbally and in written form

Knowledge and Skill Requirements

• Courteous and tactful to patrons, visitors and employees
• Strong analytical skills to gather and summarize data and reports
• Reliable with the ability to work varied and flexible schedule
• Excellent Customer Service Skills
• Leadership skills
• Ability to recognize problems and execute solutions
• Maintain professional appearance and demeanor
• Complete multiple projects simultaneously with a degree of self-direction
• Work well in team environment
• Maintain a reliable and dependable attendance record
• Time management, multi-tasking, and organization skills with strong attention to detail
• Ability to deal with ambiguity and remain calm / maintain positive attitude under pressure

Education

• High school diploma
• College Graduate Preferred

Work Environment and Physical Requirements

• Exposure to car fumes in garage, the elements, and extremes of weather and temperature
• Stand, walk and sit for extended periods of time