Assistant Outlets Manager

Moody-Gardens,-Inc.-Resort-and-Attractions; Galveston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Moody Gardens in Galveston, TX seeks an Assistant Outlets Manager to coordinate outlet staff, ensure quality food and beverage service, and drive profitability. You will hire, train, supervise, and discipline staff; organize pre-shift meetings; schedule work; and promote Moody Gardens facilities to guests.

The role requires 2+ years of supervisory F&B experience, a high school diploma (college degree preferred), and the ability to obtain TABC and Food Handlers Certification.

Qualifications

• At least two years of Food & Beverage supervisory experience.
• High school diploma required; college degree preferred.
• Knowledge of F&B outlet operations and guest interaction.
• Ability to obtain TABC & Food Handlers Certification.

Responsibilities

• Interview, hire, train, supervise, counsel, and discipline staff.
• Organize pre-shift and departmental meetings; communicate updates.
• Schedule staff and direct work assignments; monitor performance.
• Interact with customers and promote hotel facilities and services.
• Resolve problems to the satisfaction of parties involved.
• Answer phones, manage reservations, and organize events.
• Maintain rapport with departments and attend meetings.
• Monitor food/drink quality; verify temperatures and methods.
• Provide guidance for improvements and cost controls.
• Maintain outlet profitability; control payroll and equipment costs.
• Ensure par stock levels; handle inventory and ordering.
• Utilize computers to charge customers, forecast revenue, and write correspondence.

Skills

Mathematical proficiency

Communication skills

English fluency

Spanish preferred

Leadership & supervision

Customer service orientation

Education

High school diploma

College degree preferred

Tools

POS system

Forecasting software

Microsoft Excel

Job description

JOB SUMMARY:The Assistant Outlets Manager is responsible for coordinating the activities of the outlet staff to deliver quality products and services to food and beverage customers.POSITION AUTHORITY:The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined belowPOSITION GUIDELINES:Position guidelines include, but are not limited to, established company and department policies and procedures, and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and detail in the performance of job responsibilities.ESSENTIAL FUNCTIONS:Interview, select, train, supervise, counsel, and discipline restaurant staff for the efficient operation of the outletsOrganize and conduct pre-shift and departmental meetings, communicating pertinent information to the staff, such as house count and menu changes.Schedule and direct staff in their work assignmentsInteract positively with customers, promoting hotel facilities and servicesResolve problems to the satisfaction of the involved partiesAnswer telephones in a clear voice, coordinating and documenting reservationsOrganize special events in the restaurant, such as receptionsMaintain rapport with all departments and attend relevant meetingsMove throughout the facility and kitchen areas to visually monitor and take action to ensure food/drink quality and service standards are metVerify temperatures, judge the appearance and taste of products, and check preparation methods to determine qualityGive guidance towards improvement and make necessary adjustments for consistencyMaintain the profitability of the outlet to support the overall hotel operationControl payroll and equipment costsEnsure par stock levels are maintained by calculating inventory, ordering and retrieving supplies, and stocking shelves by stooping, bending, and lifting heavy articles, and reaching overheadEvaluate cost-effectiveness of all aspects of the operationDevelop and implement cost-saving and profit-enhancing measuresUtilize computers to accurately charge customers, create forecasts and revenue reports, and write correspondenceInput and retrieve data and change computer procedures using complex programsEnsure maintenance of equipment by calling for repairs and training staff on proper useConduct competitive research and report trends and recommendationsSupport the entire Food & Beverage operation, including supervising other areas if necessary, handling special projects, running promotions, handling public relations, and marketingProvide a clean and safe environment by assigning and assisting with cleaningIssue and audit banks for all outlet cashiersAny other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody GardensEDUCATION/ EXPERIENCE REQUIREMENTS:Any combination of education, training, or experience that provides the required knowledge, skills, and abilitiesPosition requires at least two years of Food & Beverage supervisory experienceHigh school diploma requiredCollege Degree preferredThorough knowledge of Food & Beverage outlet operations, including foods, beverages, supervisory aspects, service techniques, and guest interactionAbility to obtain TABC & Food Handlers CertificationREQUIRED SKILLS:Must be reliable and responsibleConsiderable skill in math, algebraic equations, and using percentagesAbility to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse, to collect accurate information, and to resolve any problemsAbility to work under pressure and deal with stressful situations during busy periodsAbility to speak Spanish preferredPHYSICAL REQUIREMENTS:Ability to walk, stand, and/or bend continuously to perform essential job functionsAbility to move up to 600 pounds, with wheeled assistanceAbility to lift to 70 pounds and to lift lighter objects overhead