Assistant Operations Supervisor- Williamsburg

Apple Bank; Williamsburg (VA); On-site; USD 34,000 - 43,000; Full time

Job summary

Apple Bank in Brooklyn, NY (Williamsburg) seeks an Assistant Operations Supervisor to support teller unit management, provide customer service excellence, and back up Operations Supervisor during peak times. The role includes coaching staff, scheduling, and ensuring accurate transactions.

Ideal candidates have a high school diploma or GED, 2+ years teller experience, and strong communication and tech skills. Travel to nearby branches and occasional training may be required.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years teller experience preferred.
• Strong communication and interpersonal skills; ability to work weekends and travel to nearby branches.
• Visa sponsorship not available.

Responsibilities

• Assist Operations Supervisor with teller unit activities, motivating staff to provide superior customer service.
• Provide technical guidance and training to Tellers regarding operating procedures and applicable systems.
• Process routine banking transactions and resolve customer issues.
• Assist in cash management duties, including monitoring reserve cash and daily proofs.
• Recruitment and training of new Tellers.

Skills

Interpersonal skills

Communication

Computer skills

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Brooklyn, NY (Williamsburg) Salary Range: $24.50/hr- $31.32/hr The Assistant Operations Supervisor (AOS) contributes to the overall management of the branch Teller Unit, modeling the highest level of customer service while processing transactions and resolving potential client issues. The incumbent supports the Operations Supervisor in the successful management of all Teller unit functions, including daily operations, technical support, team leadership, and employee development. The Assistant Operations Supervisor assumes complete responsibility for the teller unit when the Operations Supervisor is not available and acts as a Teller during periods of high transaction volume. The AOS assists in the coaching of employees, the completion of performance appraisals, and the recruitment and training of new Tellers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assist the Operations Supervisor in teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties. Serve as a backup to Operations Supervisor and tellers as needed. Provide technical guidance and training to Tellers regarding operating procedures and applicable systems. Ensure transactions are being conducted accurately and efficiently. Assist in the management of work schedules and the assignment of tasks. Process routine banking transactions and resolve moderate customer issues. Assist in cash management duties, including the monitoring of reserve cash, distributing/collecting cash from tellers, and completing the daily proof. Respond to immediate sales and service needs of the branch to reduce customer waiting time. Offer suitable Bank products and services that support client needs. Partner with Operations Supervisor to evaluate performance of staff and participate in the recruitment process. Maintain a strong understanding of applicable laws and regulations related to banking activities, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Assist in the opening and closing of the branch's cash vault. Conduct the proving of the ATMs and provide Tellers with transaction approvals when necessary. Perform filing and general clerical duties. Adhere to Apple Bank's Code of Conduct, as well as all internal policies and procedures. Perform additional duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

High school diploma or GED required; Bachelor's degree preferred. 2+ years of previous teller experience preferred. Strong interpersonal and organizational skills required. Display excellent listening, communication (verbal & written) and interpersonal skills. Must have strong computer skills and possess the ability to adapt to evolving technology advancements. Exhibit courteous and friendly behavior. Possess a thorough knowledge of various Bank products and services. Ability to work weekends and extended hours or at neighboring branch locations when required. Exhibit strong work ethic and high level of integrity. Demonstrate a willingness and desire to interact in a team environment. Mandatory training may require occasional travel. Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you'll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you're just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We'll support you in developing your potential to the fullest, while you contribute to our growth and success.

Apple Bank's employment policy is to provide equal opportunity to all persons. The Bank prides itself in having a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at [e-mail].

Know Your Rights: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf The Pay Transparency Notice: https://dol.ny.gov/system/files/documents/2024/04/p688-pay-transparency-law-for-employee.pdf