Assistant Operations Supervisor- Williamsburg

Apple Bank for Savings; New York (NY); On-site; USD 34,000 - 44,000; Full time

Job summary

Apple Bank for Savings in Brooklyn, NY is seeking a Teller with 2+ years of experience to support the Operations Supervisor. You will assist in teller unit activities, train staff, ensure accurate transactions, manage schedules, and promote bank products while maintaining regulatory compliance.

The role requires a high school diploma or GED (Bachelor's preferred), strong communication, and solid computer skills. Weekend/evening hours and occasional travel may be required.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of teller experience preferred.
• Strong interpersonal and organizational skills required.
• Excellent listening, verbal and written communication.
• Proficient with computers and adaptable to technology.
• Courteous and friendly demeanor.
• Knowledge of Bank products and services.
• Ability to work weekends and extended hours or at neighboring branches.
• Team player with integrity.
• Occasional travel for mandatory training.

Responsibilities

• Assist the Operations Supervisor in teller unit activities and motivate staff.
• Serve as a backup to Supervisor and tellers as needed.
• Provide guidance and training to tellers on procedures and systems.
• Ensure transactions are accurate and efficient.
• Help manage staff schedules and task assignments.
• Process routine banking transactions and resolve moderate issues.
• Assist cash management tasks and daily cash vault procedures.
• Respond to branch sales needs to reduce customer wait times.
• Promote suitable bank products and services.
• Partner with Supervisor to evaluate staff performance and recruit.
• Maintain knowledge of AML, BSA, OFAC requirements.
• Assist in opening/closing the cash vault.
• Conduct ATM verifications and approve transactions when needed.
• Perform filing and clerical duties.
• Adhere to Code of Conduct and internal policies.
• Perform additional duties as requested.

Skills

Interpersonal skills

Communication

Organizational skills

Teamwork

Computer skills

Education

High school diploma

Bachelor's degree preferred

Tools

Banking software

Job description

Brooklyn, NY (Williamsburg)

Salary Range: $24.50/hr- $31.32/hr

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assist the Operations Supervisor in teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties.
• Serve as a backup to Operations Supervisor and tellers as needed.
• Provide technical guidance and training to Tellers regarding operating procedures and applicable systems.
• Ensure transactions are being conducted accurately and efficiently.
• Assist in the management of work schedules and the assignment of tasks.
• Process routine banking transactions and resolve moderate customer issues.
• Assist in cash management duties, including the monitoring of reserve cash, distributing/collecting cash from tellers, and completing the daily proof.
• Respond to immediate sales and service needs of the branch to reduce customer waiting time.
• Offer suitable Bank products and services that support client needs.
• Partner with Operations Supervisor to evaluate performance of staff and participate in the recruitment process.
• Maintain a strong understanding of applicable laws and regulations related to banking activities, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
• Assist in the opening and closing of the branch's cash vault.
• Conduct the proving of the ATMs and provide Tellers with transaction approvals when necessary.
• Perform filing and general clerical duties.
• Adhere to Apple Bank's Code of Conduct, as well as all internal policies and procedures.
• Perform additional duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of previous teller experience preferred.
• Strong interpersonal and organizational skills required.
• Display excellent listening, communication (verbal & written) and interpersonal skills.
• Must have strong computer skills and possess the ability to adapt to evolving technology advancements.
• Exhibit courteous and friendly behavior.
• Possess a thorough knowledge of various Bank products and services.
• Ability to work weekends and extended hours or at neighboring branch locations when required.
• Exhibit strong work ethic and high level of integrity.
• Demonstrate a willingness and desire to interact in a team environment.
• Mandatory training may require occasional travel.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.