Assistant Operations Supervisor- Williamsburg

Apple Bank; New York (NY); On-site; USD 33,000 - 43,000; Full time

Job summary

Apple Bank in Brooklyn, NY is seeking an Assistant Operations Supervisor to support the Teller Unit's daily operations, deliver exceptional customer service, and mentor tellers. The role requires leadership in high-volume periods and a commitment to accuracy and compliance.

The position also involves scheduling, training, performance coaching, cash management, and collaboration with the Operations Supervisor to ensure smooth branch operations.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of teller experience preferred.
• Strong interpersonal and organizational skills required.
• Excellent listening and written/verbal communication skills.
• Proficiency with computers and adapting to evolving technology.
• Ability to work weekends and at neighboring branch locations when required.
• Compliance with banking laws and bank policies.

Responsibilities

• Assist the Operations Supervisor in teller unit activities, motivating staff to provide superior customer service.
• Serve as a backup to Operations Supervisor and tellers as needed.
• Provide technical guidance and training to Tellers regarding operating procedures and systems.
• Ensure transactions are conducted accurately and efficiently.
• Assist in the management of work schedules and task assignments.
• Process routine banking transactions and resolve moderate customer issues.
• Assist in cash management duties and daily cash handling procedures.
• Respond to sales and service needs to reduce customer wait times.
• Promote suitable bank products and services to meet client needs.
• Support recruitment and training of new Tellers.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service mindset

Attention to detail

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Banking software

Job description

Brooklyn, NY (Williamsburg)

Salary Range: $24.50/hr- $31.32/hr

The Assistant Operations Supervisor (AOS) contributes to the overall management of the branch Teller Unit, modeling the highest level of customer service while processing transactions and resolving potential client issues. The incumbent supports the Operations Supervisor in the successful management of all Teller unit functions, including daily operations, technical support, team leadership, and employee development. The Assistant Operations Supervisor assumes complete responsibility for the teller unit when the Operations Supervisor is not available and acts as a Teller during periods of high transaction volume. The AOS assists in the coaching of employees, the completion of performance appraisals, and the recruitment and training of new Tellers.

Essential Duties & Responsibilities

• Assist the Operations Supervisor in teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties.
• Serve as a backup to Operations Supervisor and tellers as needed.
• Provide technical guidance and training to Tellers regarding operating procedures and applicable systems.
• Ensure transactions are being conducted accurately and efficiently.
• Assist in the management of work schedules and the assignment of tasks.
• Process routine banking transactions and resolve moderate customer issues.
• Assist in cash management duties, including the monitoring of reserve cash, distributing/collecting cash from tellers, and completing the daily proof.
• Respond to immediate sales and service needs of the branch to reduce customer waiting time.
• Offer suitable Bank products and services that support client needs.
• Partner with Operations Supervisor to evaluate performance of staff and participate in the recruitment process.
• Maintain a strong understanding of applicable laws and regulations related to banking activities, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
• Assist in the opening and closing of the branch’s cash vault.
• Conduct the proving of the ATMs and provide Tellers with transaction approvals when necessary.
• Perform filing and general clerical duties.
• Adhere to Apple Bank’s Code of Conduct, as well as all internal policies and procedures.
• Perform additional duties as requested.

Skills, Education, & Experience

• High school diploma or GED required; Bachelor’s degree preferred.
• 2+ years of previous teller experience preferred.
• Strong interpersonal and organizational skills required.
• Display excellent listening, communication (verbal & written) and interpersonal skills.
• Must have strong computer skills and possess the ability to adapt to evolving technology advancements.
• Exhibit courteous and friendly behavior.
• Possess a thorough knowledge of various Bank products and services.
• Ability to work weekends and extended hours or at neighboring branch locations when required.
• Exhibit strong work ethic and high level of integrity.
• Demonstrate a willingness and desire to interact in a team environment.
• Mandatory training may require occasional travel.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.