Universal Banker Supervisor- Penn Station

Apple Bank; United States; Sur place; USD 38 000 - 53 000; Plein temps

Résumé du poste

Apple Bank in New York, NY is seeking a branch supervisor with a strong background in retail banking to lead a team, oversee daily operations and ensure excellent customer service. You will resolve issues, train staff, and protect assets while expanding banking relationships.

The role requires 3+ years in retail banking with 1–2 years of supervisory experience, and Office proficiency. Pennsylvania Station area location expects on-site work with occasional travel.

Qualifications

• High School Diploma or GED required.
• 3+ years of retail banking experience in Teller/Customer Service.
• 1–2 years of bank supervisory experience preferred; cross-trained.

Responsabilités

• Provide exceptional customer service and resolve service issues promptly.
• Communicate banking products and services clearly to customers.
• Oversee branch operations in absence of branch management.
• Approve or override transactions with due diligence to minimize risk.
• Train and mentor tellers and CSRs to uphold service standards.
• Assist in handling difficult customer problems and escalate when needed.
• Open/close banking office and maintain orderly customer area.
• Refer customers to licensed representatives for additional banking relationships.

Connaissances

Problem solving

Communication skills

Interpersonal skills

Organizational skills

MS Office

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

New York, NY (Penn Station) Salary Range: $27.48/hr - $38.46/hr

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service-related issues timely and efficiently.

Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.

Oversee assigned branch in a leadership capacity in absence of branch management.

Approve or override financial transactions, utilizing due diligence and sound judgement to minimize risk and potential loss.

Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers and ensure that the staff is adhering to customer service standards, as well as delivering excellent customer service and that all new account procedures including CIP and BSA requirements are being adhered to.

Provide customer facing staff with guidance in handling difficult or complex problems.

Assist with the resolution of issues and ensure a mutably favorable outcome to the Bank and our customers;

Escalate issues to the appropriate business partners within the organization for an appropriate resolution, when needed.

Open/close and oversee the banking office under established guidelines, when required.

Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers, as well as prospects, to understand their needs and offer suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.

Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).

Communicate all disclosures, rules and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.

Ensure accurate new account record keeping practices and perform timely follow-up as needed.

Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client, as well as Bank assets.

Perform additional duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

High School Diploma or GED required. Must have at least 3 years retail banking experience in the combined experience of Teller/ Customer Service Representative. 1-2 years of bank supervisory experience in either the teller unit or platform required; fully cross trained preferred. General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred. Prior experience in fostering and developing strong customer relationships. Ability to develop, as well as maintain a detailed level of knowledge of banking products and services. Display willingness to be cross trained in other branch functions. Excellent problem-solving skills with the ability to provide solutions to customer issues. Must present a confident, professional, and positive demeanor to customers. Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills. Strong organizational skills and detailed oriented. Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint). Display sound judgment and discretion when utilizing confidential information. Weekend work and extended hours or filling in at neighboring branch locations may be required. Mandatory training may require occasional travel. Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success.

Apple Bank's employment policy is to provide equal opportunity to all persons. The Bank prides itself in having a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Know Your Rights: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

The Pay Transparency Notice: https://dol.ny.gov/system/files/documents/2024/04/p688-pay-transparency-law-for-employee.pdf