Assistant Operations Manager - Housekeeping

Hyatt Hotels and Resorts; New York (NY); On-site; USD 64,000 - 70,000; Full time

Job summary

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager - Housekeeping to support the housekeeping team and ensure guest satisfaction. This role involves overseeing daily operations, staff training, and adherence to safety protocols in a dynamic and service-oriented environment. Ideal candidates will have hotel management experience and a strong commitment to customer service.

Benefits

Free room nights, Discounted rates

Medical, Prescription, Dental, Vision Insurance

401k with company match

Paid Vacation and personal days

Free meal in employee cafeteria

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Qualifications

• 1-2 years of progressive hotel Rooms Management experience.
• Ability to work in a fast-paced environment focused on customer satisfaction.
• Must possess high energy and effective communication skills.

Responsibilities

• Assist in overseeing the entire housekeeping area including staff training and safety policies.
• Promote an atmosphere ensuring customer and associate satisfaction.
• Handle special needs of VIP Guests and manage scheduling.

Skills

Communication

Customer Service

Leadership

Organizational

Flexible Scheduling

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.



Welcome to Hyatt Centric Times Square New York - your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.



The Assistant Operations Manager - Housekeeping is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and pars and will assure all safety and security policies and procedures are followed. Experience with special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Operations Manager - Housekeeping will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.



Salary range for this role is $64,350 - 70,000. Actual pay will be commensurate with experience.



We Offer Excellent Benefits:



• Free room nights, Discounted and Friends & Family Room Rates



• Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees)



• 401k with company match



• Paid Vacation, sick days, new child leave and personal day



• Paid family bonding time and adoption assistance



• Free meal in our employee cafeteria



• Discounts at various retailers - Apple, AT&T, T-Mobile, Headspace and many more!



• Tuition Reimbursement



• Employee Stock Purchase Plan



• Strong opportunity for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing



Want to join a team that is making travel more human? Consider applying for Assistant Operations Manager - Housekeeping role at Hyatt. With us, you'll discover a career you didn't know existed. Discover yours today. Apply at careers.hyatt.com.



All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 1-2 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred