Assistant Operations Manager - Housekeeping

Hyatt Hotels Corporation; New York (NY); On-site; USD 64,000 - 70,000; Full time

Job summary

Join Hyatt as an Assistant Operations Manager - Housekeeping in New York City, where you'll oversee housekeeping operations and ensure an exceptional guest experience. This role requires hotel management experience and strong leadership skills. Enjoy competitive pay and benefits while making a difference in hospitality.

Benefits

Free room nights

401k with company match

Paid vacation and personal days

Free meal in our employee cafeteria

Tuition Reimbursement

Strong opportunities for career growth

Qualifications

• 1-2 years of progressive hotel Rooms Management experience.
• Service-oriented style with professional presentation skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee housekeeping area and staff training.
• Ensure customer and staff satisfaction.
• Communicate effectively with guests and team members.

Skills

Communication

Customer Service

Leadership

Organizational Skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Assistant Operations Manager - Housekeeping

US - NY - New York City

Housekeeping/Laundry

Entry Level Manager

Full-time

64,350.00 Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging—making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job — it's a career for people who care.

Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager - Housekeeping is responsible for assisting in the oversight of the entire housekeeping area, including public areas and night cleaning. This requires a solid understanding of housekeeping operations and safety procedures. Experience with VIP guests, foreign dignitaries, etc., is helpful. Responsibilities may include staff training, development, and scheduling. The Assistant Operations Manager promotes an atmosphere that ensures customer and staff satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and effective communication with guests, other departments, and team members.

Salary range for this role is $64,350 – 70,000. Actual pay will be commensurate with experience.

Benefits include:

• Free room nights, discounted and Friends & Family Room Rates
• 401k with company match
• Paid vacation, sick days, new child leave, and personal days
• Paid family bonding time and adoption assistance
• Free meal in our employee cafeteria
• Discounts at various retailers – Apple, AT&T, T-Mobile, Headspace, and many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Strong opportunities for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

If you're interested in joining a team that is making travel more human, consider applying for the Assistant Operations Manager – Housekeeping role at Hyatt. Discover your career with us. Apply at careers.hyatt.com.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• A genuine desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to effectively interact with people of diverse backgrounds.
• 1-2 years of progressive hotel Rooms Management experience.
• Service-oriented style with professional presentation skills.
• Hotel/Hospitality degree is an asset.
• Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication, and a focus on exceptional customer service and improving the bottom line.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.
• Flexibility to work weekends and holidays.