Assistant Operations Manager

ZipRecruiter; Ridgewood (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading health and human services provider in Ridgewood, NY, is seeking an Assistant Operations Manager to oversee daily operations in their adolescent residential substance use disorder program. This role includes managing counselors, conducting evaluations, and ensuring quality program delivery. A commitment to quality services and the ability to work collaboratively in a diverse environment is essential for success in this rewarding role.

Benefits

Strong work-life balance

Excellent benefits

Ongoing professional training

Potential student loan forgiveness

Qualifications

• Experience in residential program management and addiction treatment settings.
• Unwavering commitment to quality programs.
• Ability to collaborate effectively with a diverse team.

Responsibilities

• Overseeing daily operations and programming in a substance use disorder program.
• Supervising Substance Abuse Counselors and conducting monthly audits.
• Facilitating training and conducting yearly evaluations.

Skills

Residential program management

Working with adolescents

Addiction treatment experience

Team collaboration

Crisis intervention

Bilingual Spanish

Education

QHP required (LCSW, LMSW, LMHC, CASAC)

Job description

Job DescriptionJob Description

Exciting. High-energy. Rewarding.

Outreach is seeking a qualified candidate for the position of Assistant Operations Manager to work in our adolescent residential substance use disorder program located in Ridgewood, Queens. The Assistant Operations Manager is responsible for overseeing the daily facilitation of the programming, while managing the Substance abuse Counselors under the direct supervision of the Operations Manager and thereby under filling in the absence of the Operations Manager. The schedule for this position is Wednesday and Thursday, 7 AM to 3 PM and Friday, Saturday and Sunday, 3 PM to 11 PM.

What You Will Do:

• Provide bi-monthly, individual, agenda driven supervision for part time, per diem and overnight Substance Abuse Counselors.
• Monthly chart auditing for the timely and accurate submission of all SAC’s clinical paperwork.
• Provide SAC’s with a sense of direction and compelling purpose towards the accomplishment of goals/mission by consistently communicating and supporting employee ownership and involvement in the agency’s strategic plan and priorities.
• Demonstrate flexibility and adaptability in managerial style.
• Directly observes the clinical practice of employees in all formats.
• Seek appropriate supervision and consultation from peers and immediate supervisor.
• Provide crisis intervention when needed.
• Report all clinical emergencies to Unit Director whereby using 24 hour on-call contacts effectively and efficiently.
• Participate in reassessment appointments.
• Provide assessments, group and family counseling as directed.
• In supervision with counselors, coordinate training which supports their development in established long term goals.
• Create and monitor monthly staff schedule.
• Conduct yearly evaluations and give growth plans for Substance Abuse Counselors.
• Oversee chart audits and insure all deficiencies are corrected. Frequency of audits will be indicated by Site Director.
• Approve Learning Experience/Contracts created by counselors in a manner commensurate with their developmental level in this area.
• Review the weekly package, facilitate package meeting and coordinate the delivery of the package to the family In-House Meeting.
• Adhere to Professional and Ethical Responsibilities as noted in the Outreach Project Policy and Procedure Manual.
• Participate in special family events throughout the year at Outreach House I.
• Participate in Parent Support Group, as needed.
• Maintain accurate inventory of monthly Metrocard tally.

Who You Are:

• Experience in residential program management
• Experience working with adolescents and families
• Experience in addiction treatment settings
• QHP required (LCSW, LMSW, LMHC, CASAC)
• Unwavering commitment to quality programs and data-driven program evaluation
• Ability to work effectively in collaboration with diverse interdisciplinary team
• Action-oriented, adaptable, and innovative approach to program planning
• Bi-lingual Spanish
• Must be able to work three evenings per week

At Outreach, we enjoy a strong work-life balance, excellent benefits, and ongoing professional training. Our enthusiastic employees love what they do and the positive impact they make every day. Outreach embraces and promotes a workplace in which individual are recognized, appreciated and respected..

Our employees are the reason Outreach ranks among the most respected health and human services providers in New York City and Long Island. In fact, we have been named one of the “Best Companies to Work for in New York” a total of nine times since 2010.

An EEO employer, we enjoy exceptional workforce retention – many of our employees have been with Outreach for 10 years or more, some starting as part-timers and now working in full-time senior management.

Adding to our outstanding benefits, some members of Outreach’s clinical and professional staff may be eligible for student loan forgiveness and repayment plans for persons working in public service, education, and health care, including the federal Public Service Loan Forgiveness (PSLF) Program, Income-Driven Repayment (IDR) Plan, or the New York State Licensed Social Worker Loan Forgiveness (LSWLF) Program. Outreach’s NYC outpatient programs are also approved for the Health Service Corps (NHSC) Substance Use Disorder Loan Repayment program, for eligible clinicians.