Assistant Operations Manager - Housekeeping

Hyatt Regency Calgary; New York (NY); On-site; USD 63,000 - 69,000; Full time

Job summary

Un établissement hôtelier de premier plan recherche un Assistant Manager des Opérations en Ménage pour superviser l'ensemble de la zone de nettoyage. Ce rôle exige une expérience en gestion des chambres et un engagement envers la satisfaction du client, avec des responsabilités allant de la formation du personnel à la réponse aux demandes des clients. Si vous êtes prêt à vous engager dans un environnement aux performances exceptionnelles, nous vous invitons à postuler.

Qualifications

• Expérience de 1 an en gestion progressive des chambres d'hôtel.
• Style de service axé sur le client avec compétences de présentation professionnelles.
• Capacité à interagir avec des personnes de divers horizons.

Responsibilities

• Assurer un service de haute qualité, dépassant les attentes des clients.
• Maintenir la communication avec le personnel pour les besoins des clients.
• Participer aux formations et veiller à la sécurité des procédures.

Skills

Communication

Service client

Leadership motivation

Organisation

Education

Diplôme en Hôtellerie/Hospitalité

Tools

Microsoft Word

Microsoft Excel

Job description

Assistant Operations Manager - Housekeeping

Join to apply for the Assistant Operations Manager - Housekeeping role at Hyatt Regency Calgary.

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences.

The Assistant Operations Manager - Housekeeping is responsible for assisting in overseeing the entire housekeeping area, including public areas and night cleaning. This role requires a solid understanding of housekeeping and laundry supplies and pars, and ensuring all safety and security policies are followed. Responsibilities may include staff training, development, and scheduling. The Assistant Operations Manager promotes an environment that ensures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires strong attention to detail and effective communication with guests, departments, and team members.

Hyatt offers an environment demanding exceptional performance with great rewards such as career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we welcome your application.

Salary range for this position is $63,450 to $69,000, based on experience.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• A genuine desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to interact effectively with people of diverse backgrounds.
• At least 1 year of progressive hotel Rooms Management experience.
• Service-oriented style with professional presentation skills.
• Hotel/Hospitality degree is an asset.
• Strengths include high energy, entrepreneurial spirit, motivational leadership, effective communication, and customer service excellence.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including weekends and holidays.
• Ability to remain calm and courteous while focusing on guest needs.

Physical Aspects

• Sitting for long periods.
• Constant use of phone and computer.
• Occasional kneeling, lifting, squatting, bending, and climbing ladders or stairs. Ability to lift up to 50 pounds.

Job Responsibilities

• Provide high-quality service, exceeding guest expectations.
• Respond to calls, requests, and complaints promptly and effectively.
• Use Hotsos system for requests and follow-up.
• Maintain communication with staff for guest needs.
• Participate in daily preshifts and adhere to uniform standards.
• Promote teamwork and associate engagement.
• Maintain knowledge of hotel services and surroundings.
• Follow all work rules, procedures, and policies.
• Ensure safety procedures are known and followed.
• Assist with training and safety programs.
• Support management with organizational and communication tasks.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Hospitality

This job posting is active and not expired.