Assistant Front Office Manager

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) company match

Complimentary room nights

Job summary

Hyatt Hotels Corporation is seeking an Assistant Lobby Experience Manager at our state-of-the-art property in Orlando. You will lead a team to deliver exceptional lobby services, collaborating with other departments to ensure seamless guest experiences and proactive service delivery.

The ideal candidate brings at least 2 years of progressive leadership in rooms management, strong communication skills, and a collaborative approach.

Qualifications

• 2+ years progressive leadership experience in rooms management.
• Refined oral and written communication skills.
• Established experience as a team leader with ability to implement practices to meet goals.
• Computer literate and proficient with Microsoft Office (Word, Excel, PowerPoint).
• Ability to adapt to various situations with empathy and collaboration.

Responsibilities

• Work with the Lobby Experience Manager to build, train, and develop a team to service all facets of the participant lobby experience.
• Evaluate staffing needs and develop schedules to ensure effective lobby coverage.
• Collaborate with departmental leaders to address lobby experience opportunities and implement proactive systems for participant needs.
• Evaluate team productivity and identify opportunities to improve efficiency and guest experience.

Skills

Leadership experience

Communication skills

Team leadership

Adaptability & empathy

Tools

Microsoft Office

Job description

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\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\" Peggy Focheux Duval: Director of Learning & Development, France

Join our team of elite hospitality professionals at the state of the art, KPMG Lakehouse in Lake Nona.KPMG Lakehouse boasts 800 single king bed sleeping rooms, over 100,000 square feet of multi-purpose meeting space, along with 4 unique food and beverage venues including a500+ seat three meal venue thatfeatures 8 diverse culinary experiences.

Assistant Lobby Experience Manager responsibilities include:

• Work with the Lobby Experience Manager to build, train, and develop a team of skilled individuals to service all facets of the participant lobby experience
• Evaluate departmental staffing needs and creatively develop colleague schedules to ensure effective lobby coverage at all times on property
• Work closely with other departmental leaders to address lobby experience opportunities in a quick and efficient manner, and develop and implement systems to proactively identify facility participant needs
• Evaluate team member productivity within department, and identify opportunities to enhance colleague efficiencies and the participant experience through a personalized approach

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. We are proud to offer the following benefits to our amazing colleagues.

• Industry leading health, dental, vision and life insurance plans
• Generous paid time off policy for all full-time colleagues
• Competitive 401K retirement savings company match after one year of service

12 complimentary room nights annually at Hyatt properties across the world

Qualifications

• A minimum of 2 years progressive leadership experience in rooms management
• Refined oral and written communication skills with the ability to communicate effectively with colleagues, participants and facility business partners
• Established experience as a team leader, with proven ability to strategically install practices to achieve business goals
• Be computer literate and fully conversant with Microsoft Office software including Word, Excel and PowerPoint
• The ideal candidate of this position will possess the ability to adapt to various situations as they arise, display empathy in all interactions with colleagues and participants, and evaluate departmental practices and encourage collaboration and creativity among team members

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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