Assistant Front Office Manager

Hotel Talent New York City; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Hotel Talent New York City is seeking an Assistant Front Office Manager to ensure smooth front desk operations and to direct the Front Office in the absence of the Front Office Manager. The role emphasizes training, staff supervision, and maintaining high guest service standards across reservation, arrival, and departure processes.

Candidates should have supervisory experience, strong communication, and organizational skills, with proficiency in Word and Excel.

Qualifications

• Previous experience in a similar position is required.
• Requires a minimum of 1 year of supervisory experience.
• Position may include evenings, nights, and weekends.
• Computer skills including Word and Excel.
• Clear concise written and verbal communication skills.
• Strong organizational skills.
• Excellent interpersonal skills.

Responsibilities

• Assist the Front Office Manager in setting up training tools such as job descriptions, standards and procedures, and training plans as a guideline for Front Office operations.
• Assist the Front Office Manager to select, hire, and train staff to meet hotel standards of service.
• To assist the Front Office Manager in supervising, organizing, directing, and coordinating staff and activities of the Front Office.
• Do a daily inspection and control to Front Office sections; ensure staff perform duties to required standards.
• Check and ensure consistency in guest service from reservation to departure.
• Authorize acceptance of travelers checks, cash advances, rebates, paid outs, and refunds per procedures.
• Monitor and control guests’ credit status to ensure timely collection and follow up on pending payments.

Skills

Supervisory experience

Communication skills

Organizational skills

Interpersonal skills

Tools

MS Word

MS Excel

Job description

The main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the front Office Manager.

HOTEL VALUES:

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance.

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job.

Essential Functions:

• Assist the Front Office Manager is setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office Operation.
• Assist the Front Office Manager to select, hire, and train staff to meet the Hotel Standards of Service.
• To assist the Front Office Manager in supervising, organizing, directing, and coordinating, the staff and activities of the Front Office.
• Do a daily inspection and control to all Front Office sections at least 60% of the time. Ensure that Front Office Agents perform their daily duties according to required standards.
• Check and ensure that consistency in the service for the guest is maintained from the reservation stages to the final departure.
• Authorize the acceptance of travelers checks, cash advance, rebates, paid outs, and refunds on the basis of established procedures.
• Monitor and control guests’ credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.

Education and Experience:

• Previous experience in a similar position is required.
• Requires a minimum of 1 year of supervisory experience.
• Position requires a varied work schedule that may include evenings, nights, and weekends.
• Computer skills required including: Word and Excel.
• Clear concise written and verbal communication skills.
• Strong organizational skills.
• Excellent interpersonal skills.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand.
• The employee is occasionally required to walk.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and depth perception.

Source: Hospitality Online