Assistant Operations Manager

LA Fitness; Town of West Seneca (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

LA Fitness in West Seneca, NY is seeking an Assistant Operations Manager to oversee daily club operations, open and close procedures, facility upkeep, and ensure clean, safe amenities. You’ll help supervise front desk activities, member services, and resolve member issues to deliver a consistent, high‑quality experience.

The role includes supporting staff scheduling, training, performance support, and ensuring compliance with company policies, safety standards, and operational guidelines, while

Qualifications

• Strong operations and organizational skills for facility oversight and scheduling.
• Excellent customer service and professional communication with members, staff, and partners.
• Proven leadership abilities and the capacity to mentor staff and foster teamwork.
• Solid problem-solving and decision-making to handle safety and day-to-day issues.
• Basic business sense with an interest in membership growth, retention, and club metrics.
• Experience in fitness, hospitality, retail, or club management is beneficial; diploma or equivalent required.

Responsibilities

• Oversee daily club operations, including opening/closing procedures and facility upkeep.
• Supervise front desk activities and member services; resolve member issues to ensure quality experiences.
• Assist with staff scheduling, training, and performance support; ensure safety and policy compliance.
• Collaborate with club leadership to support sales initiatives and member engagement activities.

Skills

Operations and organizational skills

Customer service and communication

Leadership and team support

Problem-solving and decision-making

Sales awareness and membership growth

Experience in fitness/hospitality/ret‌

Education

High school diploma or equivalent

Postsecondary education in business/sports management (plus)

Job description

Company Description

LA Fitness is a privately owned fitness club chain with hundreds of health clubs and millions of members across the United States and Canada. Founded in Southern California in 1984, the company has grown by focusing on the lifelong value of good health rather than short-term trends. LA Fitness offers state-of-the-art clubs, innovative programs, and a wide range of amenities designed to enhance member well-being. Its growth is driven by a commitment to understanding and meeting the distinct needs of each community it serves. With highly trained staff and diverse workout options, LA Fitness supports families and individuals of all ages and fitness interests.

Role Description

The Assistant Operations Manager is a full-time, on-site role based in West Seneca, NY. This role supports the club’s daily operations, including opening and closing procedures, facility upkeep, and ensuring equipment and amenities are clean, safe, and ready for use. The Assistant Operations Manager helps oversee front desk activities, membership services, and member issue resolution to deliver a positive and consistent experience. This position assists with staff scheduling, training, and performance support, and helps ensure compliance with company policies, safety standards, and operational guidelines. The role also collaborates with club leadership to support sales initiatives and member engagement activities.

Qualifications

• Strong operations and organizational skills, including facility oversight, scheduling, and basic administrative coordination.
• Customer service and communication skills to interact professionally with members, staff, and community partners.
• Leadership and team-support skills, such as mentoring staff, promoting accountability, and fostering a collaborative environment.
• Problem-solving and decision-making skills to address member concerns, safety issues, and day-to-day operational challenges.
• Basic business and sales awareness, with an interest in membership growth, retention, and club performance metrics.
• Prior experience in fitness, hospitality, retail, or club management is beneficial; a high school diploma or equivalent is required, and postsecondary education in business, sports management, or related fields is a plus.
• Ability to work flexible hours, stand or walk for extended periods, and safely perform light physical tasks related to facility upkeep is expected.