Assistant Manager Largo

Planet Fitness; Largo (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

A fitness center in Largo, Florida is seeking an Assistant Manager to oversee gym operations and enhance the member experience. This role involves recruiting and developing staff, managing payroll, ensuring cleanliness, and handling customer inquiries. Ideal candidates will possess strong leadership and customer service skills, along with a high school diploma and CPR certification. This position offers opportunities for professional growth.

Qualifications

• Experience working as an Assistant Manager.
• Hard working, enthusiastic and energetic.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop staff.
• Ensure staff follows customer service guidelines.
• Lead by example with accountability.
• Manage payroll processing and employee issues.
• Supervise cleanliness and maintenance of facility.

Skills

Customer service skills

Leadership

Problem resolution skills

Basic computer proficiency

Education

High school diploma/GED equivalent

Current CPR Certification

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Assistant Manager will be responsible for the assisting oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Assistant Manager will be assist in leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.