Assistant Operations Manager

Motivate; New York (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

Motivate is seeking an Assistant Operations Manager to enhance the efficiency of New York’s bikeshare operations. This role involves supervising assembly and maintenance activities, leading teams, and ensuring a high-performance standard in urban environments. Ideal candidates will excel in leadership and be eager to influence transportation logistics positively.

Benefits

Comprehensive medical, dental, and vision plans

Paid time off and sick time

Free annual bike share membership

Opportunities for growth

Paid parental leave

Qualifications

• Experience supervising an hourly team in warehouse and field environments.
• Ability to lead projects and ensure team productivity.
• Mechanically inclined with curiosity about new technologies.

Responsibilities

• Oversee assembly, maintenance, and repair of docking stations for the bikeshare system.
• Lead teams through the entire employee life-cycle, monitoring performance.
• Monitor operational metrics to ensure SLA and KPI compliance.

Skills

Leadership

Organizational skills

Communication

Technological proficiency

Tools

MS Office

Job description

42-11 9th St, Long Island City, NY 11101, USA

Job Description

Posted Thursday, May 29, 2025 at 5:00 AM

Is this you?

• You are a natural leader with prior experience supervising an hourly team operating in both a warehouse and field environment
• You are comfortable successfully overseeing projects to completion in an urban setting
• You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions

If yes, then we have your next career opportunity!

Motivate is seeking a qualified Assistant Operations Manager to oversee assembly, maintenance, and repair for the network of docking stations for New York’s bikeshare system.

About the Role

• Improve the usability of the system via daily oversight of station assembly, repair, and maintenance activities; report on system status and performance
• Lead teams and individuals to success through the entire employee life-cycle for an hourly, union workforce; monitoring employee performance and ensuring engagement
• Monitor daily operational metrics to support the department meeting all SLA (Service Level Agreement) metrics and KPIs (Key Performance Indicators)
• Oversee large projects both in warehouse and in the field
• Work in partnership with other operational and support departments to ensure timely and productive workflows for continuous operational improvement
• Follow safe work practices and create and maintain a working environment

About You

• You bring prior experience supervising an hourly team operating in both a warehouse and field environment
• You are a natural leader with the ability to supervise a team to ensure the productivity and engagement of each team member
• You have strong organizational skills and the ability to successfully lead projects
• You are mechanically inclined and curious about new technologies, tools, and processes
• You are technology-proficient in MS Office, apps, email, and can quickly learn different software/applications
• You are comfortable working outdoors, year-round in all weather conditions,in an urban setting
• You can lift to 75 pounds, and stand, stoop, bend, kneel, and sit for extended periods

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• Free annual bike share membership
• Opportunities for growth

Interested? Apply Now!

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

42-11 9th St, Long Island City, NY 11101, USA