Assistant Operations Manager

Beautique Salon, Spa & Lash Lounge; Newburyport (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

Beautique Salon, Spa & Lash Lounge in Newburyport, MA, seeks an organized Assistant Manager to oversee daily salon and spa operations, enhance guest experiences, and support growth initiatives. The role blends front desk coordination, marketing efforts, and merchandising with behind-the-scenes administration.

You will work closely with the Salon & Spa Manager to maintain high standards, lead projects from start to finish, and drive client rebooking and revenue opportunities in a fast-paced,

Qualifications

• Highly organized and detail-oriented.
• Strong written and verbal communication.
• Able to multitask in a busy environment.
• Hospitality, admin or marketing experience preferred.

Responsibilities

• Daily Operations & Guest Experience: Support front desk operations, client check-in/check-out, scheduling, and guest communications; maintain cleanliness and organization; monitor supplies and displays; ensure a seamless luxury experience; escalate issues to management.
• Scheduling, Client Outreach & Revenue Growth: Review schedules for openings; coordinate text campaigns to promote services; complete client follow-ups to encourage rebooking; identify cross-department referral opportunities.
• Marketing & Creative Projects: Assist with newsletters, promotions, and graphics for print/digital marketing; update website/booking site with prices and new staff; help with social media content; develop retail displays.
• Administrative & Project Support: Enter deliveries in inventory software; maintain inventory counts; coordinate events, staff education, and promotions; provide weekly progress updates to manager and owner; follow through on projects.

Skills

Organization

Customer service

Communication

Scheduling

Marketing

Merchandising

Canva

Social media

Tools

Inventory software

Booking system

Website CMS

Job description

Assistant Manager at Beautique Salon, Spa & Lash Lounge

Job Description

Beautique Salon, Spa & Lash Lounge is an award-winning, full-service beauty and wellness destination in Newburyport, Massachusetts.

We pride ourselves on exceptional guest experiences, impeccable presentation, innovative services, and a supportive, professional team environment.

We're seeking a highly organized, creative, outgoing, and self-motivated Assistant Manager who loves both hospitality and the behind-the-scenes work that keeps a successful business running beautifully.

Position Overview

This is a hands-on position combining daily salon and spa operations, guest experience, scheduling optimization, marketing, merchandising, and administrative support.

The ideal candidate is someone who takes initiative, notices what needs to be done without being asked, and enjoys completing projects from start to finish. You will work closely with our Salon & Spa Manager to help maintain our high standards while supporting continued business growth.

Key Responsibilities

Daily Operations & Guest Experience

• Support front desk operations, client check-in and checkout, phone calls, scheduling, and guest communications.
• Maintain impeccable cleanliness and organization throughout the salon and spa.
• Monitor supplies, retail inventory, and product displays.
• Help ensure a seamless, welcoming, luxury experience for every guest.
• Identify and resolve routine operational concerns, escalating larger issues to management.

Scheduling, Client Outreach & Revenue Growth

• Review daily and weekly schedules to identify openings and booking opportunities.
• Create and coordinate targeted text campaigns to promote openings and services.
• Complete or delegate and ensure completion of daily client follow-ups to encourage rebooking and maintain guest satisfaction.
• Identify opportunities for cross-department referrals, service upgrades, and retail recommendations.
• Help track outreach results and booking improvements.

Marketing & Creative Projects

• Assist with newsletters, promotional campaigns, and graphics for print and digital marketing.
• Update website/booking site with new prices, service descriptions, and new employees.
• Assist with social media content, reposting stories, posting reviews, etc.
• Develop and maintain beautiful retail displays and monthly featured-product presentations.

Administrative & Project Support

• Enter and update product deliveries in our inventory software.
• Maintain correct inventory counts on shelf.
• Help coordinate special events, staff education, and promotional activities.
• Manage event details, staff RSVPs, and project timelines.
• Provide mandatory progress updates to the Salon & Spa Manager and Owner at least weekly.
• Follow through on assigned projects accurately and on time.

What We're Looking For

• Excellent organization, time management, and attention to detail and cleanliness.
• A warm, polished, professional personality with outstanding customer service skills.
• Strong written and verbal communication.
• A proactive, independent work style.
• Creativity and an eye for merchandising, design, and presentation.
• Comfort with computers, scheduling systems, Canva, and social media tools.
• Ability to multitask in a busy environment while maintaining composure and professionalism.
• Reliability, accountability, and a positive, team-oriented attitude.

Previous salon, spa, hospitality, administrative, or marketing experience is preferred.