Front Desk & F&B Operations Leader

Palisociety; Laguna Beach (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive medical, dental, vision, &

life insurance, plus 401(k)

Paid time off, holiday & sick pay

Employee discounts across portfolio

Job summary

Palisociety is seeking an Assistant Operations Manager for Le Petit Pali Laguna Beach to lead Front Desk, Guest Services, and F&B operations. You will partner with the General Manager to ensure brand standards, drive guest satisfaction, and manage daily financials.

The role requires hands-on leadership, strong communication, and the ability to train and supervise multiple departments. This on-site position offers growth within a growing hotel group.

Qualifications

• Minimum 3 years in a hotel leadership role, Front Desk leadership required.
• Strong knowledge of hotel and Food & Beverage operations with supervisory experience.
• Financial acumen including labor management, cost control, and budget oversight.
• Excellent communication, organizational and problem-solving skills.
• Guest-service oriented with a proactive leadership style.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Oversee daily hotel operations across Front Desk, Guest Services, and Food & Beverage, ensuring alignment with brand standards and SOPs.
• Provide hands-on coverage, including Front Desk shifts and visible F&B floor presence, as business demands.
• Lead service recovery efforts and resolve guest concerns promptly and professionally, monitoring online feedback and reviews.
• Support hiring, training, scheduling, and performance management across Front Desk, F&B, Housekeeping, and Engineering.
• Manage departmental budgets, labor scheduling, and cost controls, ensuring costs stay within budgeted goals.
• Assist with on-site event execution, vendor management, and procurement of operating supplies.
• Handle administrative operations, including reservations, payroll and timecards, comps, POS, and weekly reporting.
• Participate in the Safety Committee and respond to audit findings to drive continuous improvement.

Skills

Front Desk Leadership

Hotel/F&B Operations

Budget & Cost Control

Labor Management

Communication & Organization

Guest Service Leadership

Flexible Schedule

Job description

Palisociety is seeking an Assistant Operations Manager for Le Petit Pali Laguna Beach to lead Front Desk, Guest Services, and F&B operations. You will partner with the General Manager to ensure brand standards, drive guest satisfaction, and manage daily financials.

The role requires hands-on leadership, strong communication, and the ability to train and supervise multiple departments. This on-site position offers growth within a growing hotel group.