Assistant Operations Manager

Jack Laurie Group; Fort Wayne (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in cleaning services is seeking an Assistant Operations Manager to lead daytime operations and enhance client relations. The role requires at least 2 years of experience in operations management, strong leadership, and problem-solving skills. Join a dedicated team focused on operational excellence and customer satisfaction with great growth potential.

Benefits

Competitive compensation and benefits package

Opportunity for growth

Dynamic and fast-paced work environment

Qualifications

• Minimum 2 years of experience in operations or facility management.
• Strong client relations skills are required.
• Must have a valid Driver’s License with a clean driving record.

Responsibilities

• Oversee daytime janitorial operations and manage client relationships.
• Conduct site inspections and ensure compliance with safety standards.
• Assist with hiring, training, and coaching employees.

Skills

Client relations

Problem-solving

Communication

Adaptability

Education

High school diploma

Post-secondary education in business or management

Tools

Microsoft Office

Job description

Fort Wayne, United States | Posted on 04/08/2025

• Job Type Full time
• Date Opened 04/08/2025
• Shift Time 1st Shift
• Work Experience 3+ years
• City Fort Wayne
• State/Province Indiana
• Country United States

About Us

Jack Laurie Group has been in business since 1950 and is one of thelargest interior service providers in the state. We also installflooring, drywall, acoustical tile ceilings, and offer janitorialservices. We provide a safe, open and honest work environment,opportunities for growth, and steady work. We value our employees.

Job Description

Assistant Operations Manager – Cleaning Services

Location: Fort Wayne, IN

Salary Range: $50,000 - $55,000 per year

Are you a proactive leader with a strong background inoperations management? A well-established company in the cleaning servicesindustry is seeking an Assistant Operations Manager to oversee daytimejanitorial accounts, manage client relationships, and drive operationalexcellence.

Key Responsibilities:

• Serveas the primary point of contact for clients, addressing concerns andensuring satisfaction.
  
• Buildand maintain strong client relationships to enhance service quality andretention.
  
• Overseedaytime janitorial operations, ensuring high standards in cleaningservices and quality.
  
• Assistwith hiring, training, and coaching employees in coordination with HR.
  
• Managesupply orders, labor hours, and operational metrics.
  
• Ensurecompliance with company policies, industry regulations, and safetystandards.
  
• Conductsite inspections and implement corrective measures as needed.
  
• Utilizevarious communication tools (email, phone, video conferencing, and otherplatforms) to effectively interact with clients, employees, andmanagement.
  

Qualifications:

• Minimum 2 years of experience in operations, facility management, or arelated field.
  
• Highschool diploma required; post-secondary education in business ormanagement preferred.
  
• Strongclient relations skills, with the ability to build and maintainprofessional relationships.
  
• Proficiencyin computer skills, including Microsoft Office (Word, Excel, Outlook)and other relevant software.
  
• Goodpresence and adaptability using different types of communication devices (phone, email, video conferencing, mobile apps, etc.).
  
• ValidDriver’s License with a clean driving record (must operate companyvehicles).
  
• Experiencein cleaning services, facilities management, or janitorial operationspreferred.
  
• Strongleadership, problem-solving, and communication skills.
  
• Abilityto pass and maintain a background check and drug screening.
  
• Office-basedand on-site at commercial client locations.
  
• Frequentstanding, walking, and lifting.
  
• Primarilydaytime work with flexibility required for operations oversight.
  
• Mayrequire after-hours availability based on client needs andemergencies.
  

Why Join Us?

• Competitivecompensation ($50,000 - $55,000 per year) and benefits package.
  
• Opportunityfor growth in a dynamic and fast-paced environment.
  
• Workwith a dedicated team committed to operational excellence and customersatisfaction.
  

To Apply:

This is a confidential search. Qualified candidatesshould submit their resumes and a brief cover letter outlining their relevantexperience. Further details about the company will be shared with selectedcandidates.