Assistant Operations Director

Chick-fil-A; Bohemia (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid Time Off

401K

$2,000 yearly professional development

Paid leadership training and growth

Work-life balance emphasis

Job summary

Chick-fil-A Bohemia seeks an Assistant Operations Director to partner with the Operations Director in running a high-volume, guest-focused restaurant. You will coach a team of 30+ members, uphold Chick-fil-A standards, manage shifts in the Director's absence, and drive food quality, safety, inventory and labor performance in a fast-paced environment.

This role emphasizes hands-on leadership, staff development, and maintaining exceptional guest service in a busy setting.

Qualifications

• Proven leadership and team coaching experience.
• Strong communication skills, both verbal and written.
• Commitment to Chick-fil-A standards and guest experience.
• Desire to develop people of all ages and skill levels.

Responsibilities

• Assist in managing a team of 30+ team members and coaching them to Chick-fil-A standards.
• Build morale and maintain high performance in a fast-paced environment.
• Lead the shift in the absence of the Operations Director, ensuring smooth operation.
• Oversee food quality, safety, inventory, labor hours, cleanliness, and maintenance.
• Contribute to protecting the store's reputation through excellent service.

Skills

Leadership

Team coaching

Customer service

Communication

Decision making

People development

Problem solving

Adaptability

Attention to detail

Education

High school diploma or equivalent

Job description

At Chick-fil-A Bohemia, we are an organization that strives for excellence and desires to create a remarkable experience for our guests and our team. Our Chick-fil-A offers a leadership development program that emphasizes personal growth and allows directors to play a major role in the influence and decision making of a multi-million dollar business.

Our Assistant Operations Director will work alongside the Operations Director. The Assistant Director will be responsible for assisting in managing a team of 30+ team members, coaching that team in Chick-fil-A standards, and building morale among team members in a fast and demanding environment.They will also be responsible for managing and leading the shift in the absence of the Operations Director.

This is an operationally hands-on position. As part of the daily management duties, Assistant Operations Directors are responsible for: food quality and safety, inventory, labor hours, cleanliness of the store, maintenance of the facility, customer service, food cost control. They are also responsible for the actions of the team and the overall reputation of the store. We are recruiting for results-oriented individuals who desire to be part of a successful business.

Responsibilities and Qualifications

• Consistency and reliability
• Heart to help others with strong sense of stewardship
• Customer service oriented
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• Set goals and motivate a team towards achieving them
• Desire to develop people of all ages and skill levels
• Ability to work in a fast-pace, high-volume environment
• Excellent verbal and written communication skills
• Proven leadership skills
• Desire to grow and be developed on an individual level
• Coachable, adaptable, dependable, with a strong work ethic
• Attention to detail
• Work well independently and in a team environment
• Passion for excellence
• Servant leadership mindset
• Have the ability to lift and carry 20-50 lbs on a regular basis
• Have the ability to stand and work on their feet for several hours at a time
• High School graduate or equivalency required

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• 401K
• $2,000 yearly professional development/tuition reimbursement program
• Paid leadership training and development opportunities
• Emphasis on work-life balance

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.