Assistant Office Manager

Servco Pacific Inc.; Hawaii; On-site; USD 64,200 - 97,640; Full time

Job summary

Servco Pacific Inc. in Hawaii seeks an Assistant Office Manager to oversee daily office and financial operations, coach staff, and ensure accuracy and compliance with company standards.

The role covers AP/AR, deposits, invoicing, credits, claims, cycle counts, and SOP maintenance, with flexibility to meet business needs and occasional Saturday shifts.

Qualifications

• High school diploma or equivalent.
• Three years of administrative, office management, or accounting support experience in a fast-paced environment.
• Experience with accounts payable/receivable, basic bookkeeping or financial recordkeeping.
• Experience supervising staff, including training and mentoring.
• Experience using business systems (inventory management, ERP) preferred.
• Ability to identify process inefficiencies and implement improvements.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-building skills.
• Proficient in Microsoft Office applications (Word, Excel).

Responsibilities

• Execute daily office financial operations including accounts payable, accounts receivable, deposits, invoicing, credits, and claims.
• Monitor outstanding accounts and financial transactions to meet obligations and performance targets.
• Assist and oversee cycle count processes with full system integrity and on-schedule cadence.
• Lead, coach, and develop staff, including semi-annual performance reviews.
• Evaluate, improve, and implement operational processes to increase efficiency and accuracy.
• Maintain and update Standard Operating Procedures (SOPs) for current, scalable operations.
• Ensure inventory and records remain accurate and up to date.
• Resolve customer inquiries professionally and promptly.
• Act as Office Manager in their absence to maintain seamless operations.
• Support business needs with schedule flexibility, including occasional Saturdays.

Skills

Leadership

Staff coaching

Communication

Attention to detail

Customer service

Office software

Analytical

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP systems

Inventory management systems

Job description

The Assistant Office Manager supports daily office and financial operations to ensure accuracy, efficiency, and compliance with company standards. This role provides leadership and coaching to office staff, oversees key processes including accounts payable, accounts receivable, deposits, claims, and inventory controls, and drives continuous process improvement. The Assistant Office Manager serves as acting Office Manager in their absence and supports overall operational effectiveness, including flexibility to meet business needs and performs other duties as assigned.

KEY OUTCOMES:

• Execute daily office financial operations accurately and on time, including accounts payable, accounts receivable, deposits, invoicing, credits, and claims
• Monitor outstanding accounts and financial transactions to ensure company obligations and performance expectations are consistently met
• Assist and oversee cycle count processes to ensure accurately, adherence to schedule, and with full system integrity
• Lead, coach, and develop staff to strengthen performance and engagement, including conducting semi-annual performance reviews
• Evaluate, improve, and implement operational processes to increase efficiency, accuracy, and overall effectiveness
• Maintain and update Standard Operating Procedures (SOPs) to ensure they are current, clearly documented, and support consistent, scalable operations
• Ensure inventory and operational records remain accurate, reliable, and up to date
• Resolve customer inquiries and concerns professionally and in a timely manner
• Assume duties of Office Manager in his/her absence and ensure office operations continue seamlessly
• Support business needs through schedule flexibility, including working occasional Saturdays when required

QUALIFICATIONS:

• Education: High school graduate or equivalent
• Work Experience: Three years of administrative, office management, or accounting support experience in a fast-paced office or operational environment
• Experience with accounts payable/receivable, basic bookkeeping, or financial recordkeeping
• Experience supporting or supervising staff, including training and mentoring team members preferred
• Experience using business systems (inventory management systems, ERP systems) preferred
• Experience identifying process inefficiencies and implementing improvements preferred
• Skills: Strong written and verbal communication skills
• Skills: Excellent customer service and relationship-building skills
• Skills: Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail
• Skills: Ability to analyze existing processes, understand desired outcomes, and recommend or implement improvements to increase efficiency and effectiveness
• Skills: Ability to train, mentor, and support the development of team members
• Skills: Understanding of generally accepted bookkeeping practices preferred
• Skills: Proficient in Microsoft Office applications, including Word and Excel
• Skills: Comfortable using computers, business software, and office technology
• Competency: Leadership
• Competency: Team Building
• Competency: Analytical
• Competency: Detail Oriented
• Competency: Customer Savvy
• Competency: Organizational Skills
• Competency: Oral and Written Skills
• Competency: Ability to Manage Multiple Deadlines
• Licenses and Certifications: Valid Driver’s License preferred
• Pay Range: $64,200.00 - $97,640.00 per year

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!