Assistant Motorcoach Service Coordinator

24/7 Motorcoach; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

24/7 Motorcoach is seeking a detail-oriented Motorcoach Service Coordinator Assistant to support the Service Department's daily operations. You will write up service orders, relay information to customers, coordinate staff and vehicle movements, and ensure tasks are completed on time with high quality.

Key duties include communicating with customers in person, by phone and Email, coordinating with the parts department for inventory and orders, and assisting with deposits and final payments for

Qualifications

• Excellent people management and communication skills.
• Strong leadership and conflict resolution abilities.
• Good understanding of business operations and time management.

Responsibilities

• Meet and communicate with customers regarding service orders and updates.
• Prepare daily work schedules and provide technicians with service orders.
• Address questions or concerns from staff and escalate as needed.
• Coordinate with parts department on inventory, ordering and returns.
• Communicate status of service orders, parts, and technician hours daily.
• Coordinate vehicle movements with storage or staging for repairs.

Skills

People management

Leadership

Communication

Conflict resolution

Time management

Customer focus

Team player

Education

High School Diploma or Higher

Tools

Time tracking

Accounting

Job description

Benefits:

• Health insurance


• Paid time off


• Vision insurance


• Dental insurance

Motorcoach Service Coordinator Assistant Job Description

We are looking for an enthusiastic Motorcoach Service Cooerdinator Assistant to help with the day-to-day operations of our Service Department, write up service and relay information with customers, coordinate staff and vehicle movement and ensure all tasked are completed in a timely manner. The Motorcoach Service Coordinator Assistant's responsibilities include, ensuring compliance, consulting with customers both in person, by phone and email, assuring the parts needed for the jobs have been ordered with the parts person, collecting deposits and final payment for work completed.

To be successful as the Motorcoach Service Coordinator Assistant you should have excellent people management skills and a good understanding of business operations. An outstanding Motorcoach Service Coordinator Assistant should be able to ensure the smooth operations and maximum profitability of the Service Department.

Motorcoach Service Coordinator Assistant Responsibilities:

• Meeting and communicating with customers in regards to new service, current service and past service orders. Returning all phones calls in a timely manner


• Preparing employee daily work schedule / providing technicians with service orders


• Addressing employee questions or concerns bringing it to upper management if necessary


• Coordinating with the parts department on inventory and ordering/ returning parts


• Communicate between Owner, Service Writer and Part's dept on status of service orders, parts status, technician hours daily (sometimes multiple times a day)


• Coordinating with Storage on Vehicles that need to be moved or staged for repairs from the storage company (may be daily or weekly)

Motorcoach Service Coordinator Requirements:

• High School Diploma or Higher


• 2+ years’ previous experience


• Strong leadership and management skills


• Excellent communications skills, both verbal and written


• Good interpersonal and conflict resolution skills


• Basic knowledge of time tracking and accounting


• Strong customer focus and decision-making skills


• RV Knowledge or Mechanical Knowledge a plus but not necessary


• Team player attitude


• Punctual


• Time management skill

Pay is based on experience