Assistant Mitigation Project Manager

iicrc-careers; Belmont (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Training & development

Annual salary: $70,000 – $80,000

Job summary

Paul Davis in Belmont, MA is seeking an Assistant Mitigation Manager to bridge leadership and field teams. You'll support mitigation operations, coordinate crew logistics, document scope, and gain hands-on experience in both field work and admin systems.

The role is designed as a stepping stone to Mitigation Manager, with training in scoping, estimating, crew supervision, customer relations, and quality control, plus strong emphasis on writing and computer skills, empathy for customers, and

Qualifications

• Clear and concise written communication; ability to document findings, draft emails, and prepare reports trusted by customers and adjusters.
• Proficient with RMS, Symbility, Xactimate, Adobe; capable of learning new software and using email and company systems.
• Attention to detail; accuracy in documentation, measurements, and timelines.
• Commitment to customer service; empathetic and urgent in addressing customer needs during stressful situations.
• Ability to work independently and as part of a team; show initiative and collaboration.
• Fluent in English; valid driver's license and clean driving record.

Responsibilities

• Support job scheduling, crew coordination, and daily logistics for mitigation projects (tarping, board-up, water extraction, mold remediation, environmental services, carpet cleaning).
• Document mitigation scope, findings, and project details in RMS, Symbility, and other company systems with accuracy.
• Assist with initial and re-inspections, photograph job sites, and prepare written reports for customers and insurance adjusters.
• Support the Mitigation Manager in customer communication, issue resolution, and follow‑up.
• Learn all aspects of mitigation management through on‑the‑job training and formal PDR University programs.

Skills

Strong written communication

Computer proficiency

Detail-oriented

Customer service

Independent and team work

English fluency & driving record

Tools

RMS

Symbility

Xactimate

Adobe

Job description

Benefits:

• Competitive salary
• Health insurance
• Training & development

About This Role

As an Assistant Mitigation Manager, you will be a key bridge between leadership and our field teams. You will support all aspects of our mitigation operations—coordinating crew logistics and customer communication to documenting scope and building your skills toward a Mitigation Manager role. This position offers hands‑on experience with both field operations and the administrative systems that make PDR run smoothly.

Your Path Forward

This is a deliberate stepping stone to the Mitigation Manager role. You will be trained extensively in all areas of mitigation management—scoping, estimating, crew supervision, customer relations, and quality control.

What You'll Do

• Support job scheduling, crew coordination, and daily logistics for mitigation projects (tarping, board-up, water extraction, mold remediation, environmental services, carpet cleaning).
• Document mitigation scope, findings, and project details in RMS, Symbility, and other company systems with accuracy and attention to detail.
• Assist with initial and re-inspections, photograph job sites, and prepare written reports for customers and insurance adjusters.
• Support the Mitigation Manager in customer communication, issue resolution, and follow‑up.
• Learn all aspects of mitigation management through on‑the‑job training and formal PDR University programs.

Why We Need You

Disaster restoration moves fast. Our customers are stressed, adjusters are waiting for our findings, and our field teams need clear direction. You will bring strong written and computer skills, detail orientation, and a genuine desire to help. Your documentation and organizational abilities will enable our Mitigation Manager to focus on team leadership and customer relationships while ensuring every project is handled professionally

What We're Looking For

• Strong written communication: You write clearly and concisely. You can document findings, draft emails, and prepare reports that customers and adjusters trust.
• Computer proficiency: You are comfortable learning new software (RMS, Symbility, Xactimate, Adobe). You work efficiently with email and company systems.
• Detail‑oriented: You catch errors before they cause problems. You care about accuracy in documentation, measurements, and timelines.
• Dedication to customer service: You understand that people are dealing with trauma. You communicate with empathy and urgency.
• Ability to work independently and as part of a team: You take initiative but also ask questions and collaborate.
• Fluent in English with a valid driver's license and clean driving record.
• Commitment to continuous learning: You want to grow into a leadership role and are willing to invest time in training and certifications.

Our Culture & Values

At Paul Davis, we are guided by four core values:

• Deliver what you promise. Build trust through your reliability.
• Respect the individual. Treat every person—team member, customer, adjuster with dignity.
• Have pride in what you do. Excellence is not an accident; it's a choice.
• Practice continuous improvement. Every day you're learning and getting better.

Compensation & Benefits

• | Annual Salary | $70,000 – $80,000
• | Performance Bonus | Eligible based on company performance and key metrics
• | Health, Dental & Vision | Comprehensive coverage
• | Paid Training | Certifications, skills development, PDR University
• | Flexible Schedule | Work-life balance flexibility for personal needs

Ready?

If you have strong writing and computer skills, care about accuracy, and want to build a career in disaster restoration, we'd love to hear from you. Join a team that puts people first and delivers excellence when it matters most.

Paul Davis is an Equal Opportunity Employer.