Assistant Mitigation Manager

ServiceMaster Clean of Fraser Valley; Belmont (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Performance Bonus

Health, Dental & Vision

Paid Training

Flexible Schedule

Leadership Development

Referral Program

Job summary

Paul Davis Restoration of Downtown Boston is seeking an Assistant Mitigation Manager to be a vital link between leadership and field teams. You will support mitigation operations, helping with job scheduling, documentation, and customer communications. With hands-on training, you will develop the skills necessary for advancement to a Mitigation Manager role within 12–24 months.

We value strong communication, attention to detail, and a dedication to service in a fast-paced environment. The position offers flexible scheduling and leadership development opportunities.

Qualifications

• Strong writing and documentation skills for reports and findings.
• Proficiency with various software applications required for the role.
• Detail-oriented with an eye for accuracy in all documentation.
• Excellent customer service skills to assist clients in stressful situations.
• Ability to work both independently and collaboratively with a team.
• Fluency in English and a valid driver's license are mandatory.
• Willingness to learn and progress toward a leadership role.

Responsibilities

• Support job scheduling and crew coordination for mitigation projects.
• Document mitigation scope and project details accurately.
• Assist with inspections and prepare reports for customers.
• Support the Mitigation Manager in communication and follow-up.
• Track equipment inventory and maintain organized job files.
• Work nights and weekends when needed for field operations.
• Participate in training and development programs.

Skills

Strong written communication

Computer proficiency

Detail-oriented

Dedication to customer service

Ability to work independently and as part of a team

Fluent in English

Tools

RMS

Symbility

Xactimate

Adobe

Job description

Assistant Mitigation Manager

Paul Davis Restoration of Downtown Boston

Reports to: Director of Mitigation

About This Role

As an Assistant Mitigation Manager, you will be a key bridge between leadership and our field teams. You will support all aspects of our mitigation operations—from coordinating crew logistics and customer communication to documenting scope and building your skills toward a Mitigation Manager role. This position offers hands‑on experience with both field operations and the administrative systems that make PDR run smoothly.

Your Path Forward

This is a deliberate stepping stone to the Mitigation Manager role. You will be trained extensively in all areas of mitigation management—scoping, estimating, crew supervision, customer relations, and quality control. By mastering the systems, documentation, and field operations in this role, you will be positioned to lead a team within 12–24 months.

What You’ll Do

• Support job scheduling, crew coordination, and daily logistics for mitigation projects (tarping, board-up, water extraction, mold remediation, environmental services, carpet cleaning).
• Document mitigation scope, findings, and project details in RMS, Symbility, and other company systems with accuracy and attention to detail.
• Assist with initial and re‑inspections, photograph job sites, and prepare written reports for customers and insurance adjusters.
• Support the Mitigation Manager in customer communication, issue resolution, and follow‑up.
• Track equipment inventory, ensure trucks are properly stocked, and maintain organized job files.
• Work nights and weekends as needed to support field operations and emergency response.
• Learn all aspects of mitigation management through on‑the‑job training and formal PDR University programs.

Why We Need You

Disaster restoration moves fast. Our customers are stressed, adjusters are waiting for our findings, and our field teams need clear direction. You will bring strong written and computer skills, detail orientation, and a genuine desire to help. Your documentation and organizational abilities will enable our Mitigation Manager to focus on team leadership and customer relationships while ensuring every project is handled professionally and profitably.

What We’re Looking For

• Strong written communication: You write clearly and concisely. You can document findings, draft emails, and prepare reports that customers and adjusters trust.
• Computer proficiency: You are comfortable learning new software (RMS, Symbility, Xactimate, Adobe). You work efficiently with spreadsheets, email, and company systems.
• Detail‑oriented: You catch errors before they cause problems. You care about accuracy in documentation, measurements, and timelines.
• Dedication to customer service: You understand that people are dealing with trauma. You communicate with empathy and urgency.
• Ability to work independently and as part of a team: You take initiative but also ask questions and collaborate.
• Fluent in English with a valid driver’s license and clean driving record.
• Commitment to continuous learning: You want to grow into a leadership role and are willing to invest time in training and certifications.

Our Culture & Values

At Paul Davis, we are guided by four core values:

• Deliver what you promise. Build trust through your reliability.
• Respect the individual. Treat every person—team member, customer, adjuster—with dignity.
• Have pride in what you do. Excellence is not an accident; it’s a choice.
• Practice continuous improvement. Every day you're learning and getting better.

Compensation & Benefits

• Annual Salary: $70,000 – $80,000
• Performance Bonus: Eligible based on company performance and key metrics
• Health, Dental & Vision: Comprehensive coverage
• Paid Training: Certifications, skills development, PDR University
• Flexible Schedule: Work‑life balance flexibility for personal needs
• Leadership Development: Structured path to Mitigation Manager role
• Referral Program: Bonus for referring qualified candidates

Ready?

If you have strong writing and computer skills, care about accuracy, and want to build a career in disaster restoration, we’d love to hear from you. Join a team that puts people first and delivers excellence when it matters most.

Paul Davis Restoration of Downtown Boston
385 Concord Ave, Suite 3
Belmont, MA 02478
617‑553‑3473

We support and hire Veterans. Paul Davis is an Equal Opportunity Employer.