Assistant Manager - Water Tower Place, Hollister

Abercrombie & Fitch Co.; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Abercrombie & Fitch Co. in Chicago is seeking an Assistant Manager to blend strategy, operations and people leadership in our store. You will drive sales by analyzing the business, delivering outstanding customer service and guiding daily operations from opening to closing.

Through floorset updates, styling recommendations and product knowledge you will elevate the brand. You will recruit, train and engage team members, build strong visual displays and manage scheduling, payroll, and inventory

Qualifications

• Experience in retail management or assistant management preferred.
• Proven ability to drive sales through exceptional customer service.
• Strong leadership skills with experience in hiring, training and coaching.

Responsibilities

• Perform opening and closing routines and oversee daily store operations.
• Supervise salesfloor and stockroom to ensure excellent customer service.
• Conduct staffing, scheduling and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays and manage inventory control.
• Operate POS systems and fulfill Omni Channel orders.
• Represent the Brand and exemplify company culture and values.

Skills

Customer service

Sales driving

People leadership

Staff scheduling

Training & development

Visual merchandising

Product knowledge

Inventory control

POS systems

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.