Assistant Manager - SoHo, Hollister

Abercrombie & Fitch Co.; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in New York, NY. This multi-faceted role merges business strategy, operations, and people management. You will supervise daily store operations, drive sales results, and ensure excellent customer service.

The role involves training staff, managing payroll, and enhancing store efficiency through strategic decision-making. This is an opportunity to develop into leadership within a thriving retail environment.

Qualifications

• Experience in retail management or operations.
• Ability to drive sales results and analyze business metrics.
• Proven track record in customer service excellence.

Responsibilities

• Conduct opening and closing routines to ensure store readiness.
• Supervise staff and manage payroll and scheduling.
• Train and develop non-management staff.

Skills

Business strategy

People management

Customer service

Operational efficiency

Product knowledge

Talent development

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.